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Quality Assurance Monitor
My objective is to help customer service representatives on the floor apply better techniques while taking phone calls. I grade calls on a day by day basis and sit with each CSP reviewing over errors on calls. I help with my team members to work on call review requests and think of better ways to help each CSP better themselves on the phones.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Location: |
Duncan, OK |
