Description
Professional Summary * Adaptable, dependable, and detail-oriented professional with a strong customer service focus and more than ten years of experience in the administration of order services, retail sales, and merchandising. * Currently working in Order Services, facilitating Domestic and International processes. Provide attentive support and communicate with Inficon Customers on a daily basis to ensure total customer service satisfaction. * Proficient in SAP utilization for customer orders, mainframe data entry, electronic filing and recordkeeping, oversight of software installations, inventory control, and query reporting (movement, sales, gross margins reports, etc.) * Certified and well-versed in Microsoft Office and Lotus Notes. * Coordinate workflows for various processes, including identifying needs, prioritizing, resourcing and implementing courses of action to meet established deadlines. Contribute new ideas for efficiency and process improvement. * Excellent ability to prioritize, multitask, and learn new skills. Proactively assist other team members as needed. * Operate office equipment, fax machines, copiers, printers, scanners, and multiline phone systems.
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