Administrative Services Manager

SANDRA TORRISI 322 Columbus Ave. • Tuckahoe, NY 10707 (865) 599-3272 • sandra.torrisi@gmail.com Objective: To apply my creative skills in coordinating all departments of the corporation from executive management to customer service and to delegate job duties to all of the department heads under my jurisdiction. CAREER OVERVIEW & SUMMARY OF TRANSFERABLE SKILLS Established a successful record of management, sales, marketing and mortgage/finance industry experience with a broad based record of achievements, promotions and recognition for contributions to every employer throughout my career. Demonstrated the ability to exceed performance objectives on a consistent annual basis, generate revenue/profit growth, lead by example, and build strong relationships with associates and customers. Honest, loyal, motivated with a positive attitude. The following lists specific strengths by category that are transferable to any new business or industry: Management: Overseeing all aspects of operations, finances/accounting, business administration, and staff management (hiring, training, scheduling, performance evaluations) and profitability for several different companies. Experience includes opening a new location for an existing company, expanding into new markets, and quickly establishing profitability in a short period of time. Sales/Marketing: Implementing sales and marketing efforts that includes extensive cold calling, new account development, company brand building, referral source development, and long term customer relationship building. Results include achieving #1 sales rankings five consecutive years (out of 150 employees) in a highly competitive industry. Underwriting: Working with a diverse base of loan applicants to analyze financial status, income, employment information, debt obligations, credit history, and property evaluation to determine feasibility of granting the loans. Experience determining degree of risk in granting loans and ensuring that all required documentation and procedures comply with government lending regulations. PROFESSIONAL EXPERIENCE UNITED CAPITAL MORTGAGE now PEOPLES HOME EQUITY d/b/a UNITED CAPITAL LENDING, Alcoa/Knoxville/Sevierville, TN 1999 – Oct 2010 Branch Manager / Loan Officer. Initially hired as a Loan Officer in the Alcoa location and was responsible for starting up a new Branch Office in Sevierville in 2002; promoted to Branch Manager of that office in 2003 to manage the continued growth and profitability. • Developed and implemented the overall business development, marketing, sales and management efforts that generated an immediate impact on revenue growth for this new location. • Achieved #1 ranking for overall loan volume and was awarded top producer recognition from 2002 through 2008 out of approximately 150 loan officers in the company. • Generated loan growth by differentiating my services from other loan officers using a strategy that focused on building trust, generating referrals from satisfied customers, and delivering on promises. • Maximized business development during the first years in the business and during the slow economy by conducting an aggressive sales campaign cold calling local area realtors to generate referrals for new loans. • Managed all aspects of branch operations including performing accounts payable, processing payroll, maintaining office equipment/supplies inventory, and hiring, training, scheduling loan processors. SMOKEY MOUNTAIN MORTGAGE, Knoxville, TN 1997 - 1999 Loan Officer. Increased mortgage loan volume by calling on potential new clients to sell loan services for new home purchases/refinancing and by focusing on building relationships, establishing trust, and educating clients. • Worked with clients throughout all phases of loan closing, including interviewing/counseling applicants and analyzing their financial status, credit, and property evaluation to determine individual mortgage needs as well as the feasibility of granting loans. • Made recommendations for structuring loans to reduce interest rates for clients with existing mortgages and maintained strict compliance with industry regulations. • Generated referrals from sources that included banks, real estate/insurance agents, builders, title companies, and other industry professionals. SANDRA TORRISI Page 2 PREVIOUS PROFESSIONAL EXPERIENCE (PRIOR TO 1997) NEW YORK LIFE, Fort Lauderdale, FL Sales Agent. • Generated sales of life/health insurance and mutual fund investments by cold calling individuals/businesses and referrals from satisfied clients, performing financial consultations, and recommending appropriate services for each client’s financial needs. • Earned recognition for first year sales performance and qualified for Executive Council. • Continued to achieve sales results that led to additional recognition in the Leaders Report that highlighted top-performing sales agents in the Southeastern Zone. PMC MANAGEMENT, INC., Boca Raton, FL Vice President. • Promoted from Receptionist to Accounts Payable/Receivable/Payroll Specialist and then into senior leadership position as Vice President to oversee business office operations for this company that provided common area maintenance services (lawn maintenance, landscape, pool maintenance, pest control services, and model home maintenance) and managed approximately 10 homeowner/condominium associations with up to 350 units in some of the associations. • Managed all aspects of office administration including payroll (70 employees), accounts payable, accounts receivable, financial administration and department management. • Administered and coordinated the transfer of responsibility for property management services from the real estate developer to the homeowners associations, once the developments were nearing completion. • Maintained efficiency of operations by coordinating services with department managers who provided property management services to all homeowner and condominium associations. COMPUTER SKILLS: Microsoft Word, Excel & Power Point, Calyx and Avista (mortgage industry software) SANDRA TORRISI 322 Columbus Ave. • Tuckahoe, NY 10707 (865) 599-3272 • sandra.torrisi@gmail.com Objective: To apply my creative skills in coordinating all departments of the corporation from executive management to customer service and to delegate job duties to all of the department heads under my jurisdiction. CAREER OVERVIEW & SUMMARY OF TRANSFERABLE SKILLS Established a successful record of management, sales, marketing and mortgage/finance industry experience with a broad based record of achievements, promotions and recognition for contributions to every employer throughout my career. Demonstrated the ability to exceed performance objectives on a consistent annual basis, generate revenue/profit growth, lead by example, and build strong relationships with associates and customers. Honest, loyal, motivated with a positive attitude. The following lists specific strengths by category that are transferable to any new business or industry: Management: Overseeing all aspects of operations, finances/accounting, business administration, and staff management (hiring, training, scheduling, performance evaluations) and profitability for several different companies. Experience includes opening a new location for an existing company, expanding into new markets, and quickly establishing profitability in a short period of time. Sales/Marketing: Implementing sales and marketing efforts that includes extensive cold calling, new account development, company brand building, referral source development, and long term customer relationship building. Results include achieving #1 sales rankings five consecutive years (out of 150 employees) in a highly competitive industry. Underwriting: Working with a diverse base of loan applicants to analyze financial status, income, employment information, debt obligations, credit history, and property evaluation to determine feasibility of granting the loans. Experience determining degree of risk in granting loans and ensuring that all required documentation and procedures comply with government lending regulations. PROFESSIONAL EXPERIENCE UNITED CAPITAL MORTGAGE now PEOPLES HOME EQUITY d/b/a UNITED CAPITAL LENDING, Alcoa/Knoxville/Sevierville, TN 1999 – Oct 2010 Branch Manager / Loan Officer. Initially hired as a Loan Officer in the Alcoa location and was responsible for starting up a new Branch Office in Sevierville in 2002; promoted to Branch Manager of that office in 2003 to manage the continued growth and profitability. • Developed and implemented the overall business development, marketing, sales and management efforts that generated an immediate impact on revenue growth for this new location. • Achieved #1 ranking for overall loan volume and was awarded top producer recognition from 2002 through 2008 out of approximately 150 loan officers in the company. • Generated loan growth by differentiating my services from other loan officers using a strategy that focused on building trust, generating referrals from satisfied customers, and delivering on promises. • Maximized business development during the first years in the business and during the slow economy by conducting an aggressive sales campaign cold calling local area realtors to generate referrals for new loans. • Managed all aspects of branch operations including performing accounts payable, processing payroll, maintaining office equipment/supplies inventory, and hiring, training, scheduling loan processors. SMOKEY MOUNTAIN MORTGAGE, Knoxville, TN 1997 - 1999 Loan Officer. Increased mortgage loan volume by calling on potential new clients to sell loan services for new home purchases/refinancing and by focusing on building relationships, establishing trust, and educating clients. • Worked with clients throughout all phases of loan closing, including interviewing/counseling applicants and analyzing their financial status, credit, and property evaluation to determine individual mortgage needs as well as the feasibility of granting loans. • Made recommendations for structuring loans to reduce interest rates for clients with existing mortgages and maintained strict compliance with industry regulations. • Generated referrals from sources that included banks, real estate/insurance agents, builders, title companies, and other industry professionals. SANDRA TORRISI Page 2 PREVIOUS PROFESSIONAL EXPERIENCE (PRIOR TO 1997) NEW YORK LIFE, Fort Lauderdale, FL Sales Agent. • Generated sales of life/health insurance and mutual fund investments by cold calling individuals/businesses and referrals from satisfied clients, performing financial consultations, and recommending appropriate services for each client’s financial needs. • Earned recognition for first year sales performance and qualified for Executive Council. • Continued to achieve sales results that led to additional recognition in the Leaders Report that highlighted top-performing sales agents in the Southeastern Zone. PMC MANAGEMENT, INC., Boca Raton, FL Vice President. • Promoted from Receptionist to Accounts Payable/Receivable/Payroll Specialist and then into senior leadership position as Vice President to oversee business office operations for this company that provided common area maintenance services (lawn maintenance, landscape, pool maintenance, pest control services, and model home maintenance) and managed approximately 10 homeowner/condominium associations with up to 350 units in some of the associations. • Managed all aspects of office administration including payroll (70 employees), accounts payable, accounts receivable, financial administration and department management. • Administered and coordinated the transfer of responsibility for property management services from the real estate developer to the homeowners associations, once the developments were nearing completion. • Maintained efficiency of operations by coordinating services with department managers who provided property management services to all homeowner and condominium associations. COMPUTER SKILLS: Microsoft Word, Excel & Power Point, Calyx and Avista (mortgage industry software)

Administrative Services Manager

Tuckahoe, NY