Michelle Howard Resume

Michelle Howard 373 Columbus Avenue Stratford, CT 06615 Phone # (203)870-1685 Cell # (203) 522-2003 Objective: To obtain a position with a company, where I can use my Knowledge and Experience of the line of business, to grow within the organization. Professional Experience: Silver Hill Hospital Patient Liaison October 2006-Present • Returning calls to Customer in reference to information in reference to SILVER HILL • Set-up times for the Customers to come be admitted • The Customer turns into a patient Fielding inbound Customer calls regarding information on SILVER HILL • and I will do the admission paper work • Take Blood Pressure, Temperature, and Urine sample • Get all the information on there Drugs or Alcohol use before coming • Take the to the lab for blood work • Then assist the nurse in any way she needs help before the patient sees the Doctor • Calling different Units for information on bed situation Webloyalty Inc. Customer Service March 2006-October 2006 • Fielding inbound Customer calls regarding membership and benefits • Responsible for good Quality and Customer Service • Provide site navigation and password assistance for Member • Fielded inbound shopping calls for Member, placed orders and answered product questions Silver Hill Hospital Residential Counselor Jan. 2004- Present • Work as a Part Time Residential Counselor • Assist with Three Transitional Chemical Dependency facilities • Preparing with progress notes • Ensure the rules of AA and NA are followed, as well as meetings being attended • Distribute Medicine • Monitor Group Activities Health Net, Inc. Customer Service Oct. 2002-Nov 2005 Assisting Providers and Members resolve claim and billing problems • Assisted in developing the Advantage Broker Hotline • Assisted in the associate information line (Resource Line) • Participate in additional Special Projects • Trained and Mentored new hires that came upon the floor • Back up for the Leads when they were on Vacation, meetings and projects Trilegiant Corporation Customer Service Rep Apr. 2001-Dec.2002 • Fielding inbound Customer calls regarding membership and benefits • Responsible for Retention and Sales through a Member Data Base • Provide site navigation and password assistance for Member • Fielded inbound shopping calls for Member, placed orders and answered product questions • Assisted Manager and Supervisor with floor walking and supervisory skills Education • STRIVE (completed in Employment Readiness) • Career Resources Career Development Training • PIC Technology School (Administrative Assistant) Training Courses • Office Procedures • WordPerfect 5.0, 6.0 • Dictaphone • Lotus 123 • Excel, Microsoft Word • The Effective Business Writer • The Power to Change Michelle Howard, Patient Liaison, Admissions - This employee is one of the first people that patients meet when they enter Silver Hill. I have heard from countless patients how kind and helpful she was to them. She has a way of helping others, managing her responsibilities and easily navigating through all the units while maintaining her kindness and professionalism. This employee has been a dedicated member of the Silver Hill team for years and I am proud to work alongside her. I know that she takes great pride in working with patients and helps them stay comfortable during their first moments at the hospital

Admissions Director

Stratford, CT