Customer Service Representative

Jaymeika Everett 196 Marlene Dr. Jacksonville, NC 28546 Cell: (910) 382-4761 Email: jmeika214@hotmail.com SKILLS: • Great at multi-tasking • Dedicated to every task given • Works greats with others, team player • Ability to prioritize and remain focused under stressful situations • Typing and communication skills • Skilled at learning new concepts quickly while working well under pressure EXPERIENCE 8/11- Present Nexx Link- Time Warner Cable Jacksonville, NC Retention Specialist • Receiving incoming calls from customers who wish to discontinue service • Save customers from dropping or downgrading services • Show value to the customers current services • Working with programs like Microsoft excel, Office and Word 3/11-4/11 CHOICES Paralegal Rockford, IL Administrative Assistant • Managed office documentation • Greeted and directed visitors / provided general information • Performed faxing , photocopying and filing duties • Assisted supervisor with special projects • Answered multi-line telephone, routed calls, and took accurate messages • Created a mailing list 7/09-09/09 Mikron Winnebago, IL Packer /Warehouse • Count inventory and placed products into boxes • Check and evaluate materials for any damages • Labeled and boxed products 8/06-09/08 NCO Group Rockford, IL Customer Service Rep/ technical support • Answered incoming calls and assisted customers with technical issues • Troubleshooting • Answered participants questions, and issue with handset • Informed knowledge of product • Keeping customer satisfied 11/05- 5/06 Marshalls Sales Associate • Assisting customers with locating merchandise • Keeping sales floor clean and organized • Cash register 02/05- 05/05 Fairview Retirement Home Dietary Aide • Set up food trays, beverages, and meals for residence • Bussing table, disregarding garbage from trays • Cleaning dining and food preparation areas • Serving residence there daily meals EDUCATION: June 2006 Guilford H. School Diploma Rockford, IL Thank u for the consideration of my position, I appreciate the opportunity to meet with you in person to discuss my qualifications and answer any question you may have. I look forward to hearing from you. Sincerely, Jaymeika Everett

Customer Service Representative

Rockford, IL