Service Delivery Manager , Dayton and Cincinnati Ohio

I am an experienced and diversified Information Technology Infrastructure Manager, Service Delivery Manager and Project Manager. A leader focused on creating effective organizational relationships, strategic business partnerships and motivating cross-functional teams to deliver high quality products, support and service for your company. I am experienced in implementing best practices in project and Service Delivery management tools, techniques, and processes. Over fifteen years experience in Infrastructure Management and Project Management in both small and large organizations. Knowledgeable in developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals and coordinating the resources necessary to successfully complete the specified project. I have experience in implementing and supporting applications, servers, web applications, middleware (Websphere, Weblogic) and databases. Managed and provided technical leadership to engineers in a large (900+ Servers) Windows production computing environments. Project Manager Knowledge and hands on skills with different UNIX, LINUX and Windows operating systems. Seven years experience with Disaster Recovery and Business Continuity in a global environment. Experience with working and teaming with Service Delivery Managers, Business Relation Managers and all levels on management for RETS strategy, goals and plans.

Manager