Patient Registrar

to be employed!Sheree Monet Loveaboveallthings@live.com Cell: 224-200-3470 Experience October 2007 – April 2010 NorthShore University Healthcare Systems 1-847-570-2000 I provided the following as a Patient Registrar; * Accurately collected all required demographic insurance and financial data necessary to register and admit patients * Performed all patient registration department general clerical and support duties * Monthly maintained Sterilization equipment for OBY/GYN * Effective organizational and prioritization skills Extensive experience in cash handling of co-pays and collection of debts to prevent payment denials, increased cash collection assignment of insurance benefits and assured appropriate financial disposition of patient account balances and outstanding debts Obtained accurate patient information and signatures I have general knowledge of office equipment and EPIC medical records programing Process check-ins of incoming patients and schedule appointments as appropriate * Processed entire completion of Medicare questionnaire * Accurately generated, assembled and processed all required forms, documents and reports including medical records request, face sheets, labels, identification wrist bands and all school forms. Produced and distributed these in a timely matter * Accurately recorded necessary patient information and data to process transactions to ensure accurate historical patient data base was maintained for each individual registration encounter via EPIC system * Processed payments generated receipts for all funds received and maintained necessary records of all payment transactions utilized automated systems to generate and process credit and debit card transactions Participate in on-line Learning in a timely matter Contact appropriate staff when there are schedule changes or request with the approval of Management Patient Support Associate, DFS Experience October 2005 – August 2007 Evanston Northwestern Healthcare Highland Park, IL Supervisor, Patient Registration KELLOGG CANCER CARE Under the direction of the Manager, Christine Powell, I provided the following; Provide access to health care services with established department specific policies Order supplies when needed Participate in on-line Learning in a timely matter Attend Learning & Development class Identify and post customer payments to their appropriate visits, online Provide training to new employees with current department standards Ensure that work flow is maintained in accordance with established goals and standard I help to maintain compliance according to department specific standards Compile meeting agendas and consult with fellow employees with new health insurance information, as it becomes available Staffing fifty percent of the time and when necessary, to maintain workflow Contact appropriate staff when there are staffing needs Report statistics for ongoing monthly reports, including self-pays, co-pays, transfers On-call 24/7 for any computer related needs such as "Code Green", Downtime issues, Trauma charting issues, staffing, concerns, questions fellow employees may have Process Kronos/payroll Maintain Census Logs Attend CARE monthly meetings Evanston Northwestern Healthcare Highland Park, IL Supervisor, Patient Registration EMERGENCY DEPARTMENT Under the direction of the Patient Registration Manager, Lisa Vasquez, I provided the following; Provide access to health care services with established department specific policies Order supplies when needed Participate in on-line Learning in a timely matter Attend Learning & Development class Compile the Daily Physician On-call schedule Identify and post customer payments to their appropriate visits, online Provide training to new employees with current department standards Ensure that work flow is maintained in accordance with established goals and standard I help to maintain compliance according to department specific standards Compile meeting agendas and consult with fellow employees with new health insurance information, as it becomes available Staffing fifty percent of the time and when necessary, to maintain workflow Contact appropriate staff when there are staffing needs Participate in Departmental Disaster Drills, including Region X Disaster Drills Report statistics for ongoing monthly reports, including self-pays, co-pays, transfers On-call 24/7 for any computer related needs such as "Code Green", Downtime issues, Trauma charting issues, staffing, concerns, questions fellow employees may have Process Kronos/payroll Maintain Census Logs Attend CARE monthly meetings Experience September 1997 - July 2004 Evanston Northwestern Healthcare Evanston, IL Patient Registration IV, EMERGENCY DEPARTMENT Under the Direction of a Patient Registration Director, Dave Oloynicheck Processed all in-coming patients for testing, bill payment and medical record maintenance Processed daily patient's charges, medical information for death certificates, D.O.A.'s, ROBI accounts Maintained daily MD ON-Call schedules Collected necessary signatures for A & A's, police reports, animal control and custody forms Contacted the nursing units for beds after hours Called employees to cover staffing needs as directed by nursing supervisor Maintained manual Trauma charts and Disaster Drill charts Trained new patient registration employees Experience December 1988 - August 1995 St. Francis Hospital 305 Ridge Ave Evanston, IL Pharmacy Technician IV Under direct supervision of RPH Pharmacist, Martin Massiello: Made daily piggybacks, LV IV's, Chemo’s, hyperals, personal use IM syringes, weighed necessary ingredients to make dermatology creams and suppositories Maintained PYXIS medication machine Restocked IV's, narcotics and crash carts for inpatient nursing units, Surgery rooms and Emergency department Trained new pharmacy technician employees Processed all incoming calls Experience October 1982 - December 1988 Northwestern Memorial Hospital 303 East Superior ST Chicago, IL Pharmacy Technician IV Under direct supervision of Pharmacist I was responsible for the following; Made daily piggybacks, LV IV's, Chemo’s, hyperals, personal use IM syringes, weighed necessary ingredients to make dermatology creams and suppositories Restocked IV's, narcotics and crash carts for inpatient nursing units, Surgery rooms and Emergency department Trained new employees Processed all incoming calls Education Immaculata 1 West Marine Drive Chicago, IL G.E.D. June 1980 High School Chicago, IL Objective Customer Service With many years of experience I have developed an effective customer service skills when speaking with patients, staff and general public When appropriate, I use resources to help expedite any incoming calls that have genuine concerns and need to be delegated to the proper staff I am able to resolve the most patients and family members with a kind and gentle voice Awards Leadership Award, 2000 Mulroy Award, 2001 CARE Award, 2002 CARE Award for saving money, 2004 CARE Award for work related issues, 2005, 2006, 2007, 2008, 2009 Hobbies Tasteful Art, -Painting. -Sculpting, -Sewing crafts, -Cooking, -Gardening, -Field Trips, -Conservation,-Redecorating REFERENCES UPON REQUEST

Admissions Director

North Chicago, IL