SUMMARY Thirteen years in Oracle Support Services supporting various applications include financial, manufacturing and Customer Relationship Management (CRM). Worked with various application releases: 11i, 11.0.3, 10.7 (Character, SC & NCA), 10.6.1 (Character & SC), 10.4.2, and 9.4.2 as a functional and technical analyst. Tasks involved application install, upgrade, patching, set up and 3rd party software integration. Twenty five years of data processing experience in data modeling, logical and physical database design (including performance analysis and tuning), project assistant plus programming on mainframe and product support in Oracle Financial Applications. Six years in the area of data modeling and database design for CODASYL (IDMS) and light experience with DB2. Applications include financial, manufacturing and order entry. Recognized by manager for outstanding problem solving and technical assistance

Highlights:

• Customer Service
• Oracle
• Technical Support
• Application Support
• Dba (Database Admin)
• Applications
• Financial
• Financial Applications
• Database
• Debugging
• Documentation
• General Ledger