Accomplished Senior Help Desk professional with 25+ years of experience in Computer Operations, Technical and Help Desk support. 25 years of progressive computer/network operations experience in large global data centers with mixed computing environment including Unix, Windows NT/2000 and interconnected mainframe. 25 years providing Help Desk support to XXXX of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism in a 24x7x365 Work Environment. Excellent communication and diagnostic skill, consistently solve problems and a reputation for productivity; complex problem resolution and professionalism. Proactive self-starter and Team Player known to initiate process and system improvements to increase system stability and staff productivity.

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