Description
Skills Summary * Proven track record in Computer Operations/Technical Support * Customer service professional experienced in both call-center and office settings * Analyze organizational computing infrastructures develop and implement long-term strategic plans that ensure alignment with and support of business objectives * Delivered training to new data center technicians/systems administrators * Coordinated and oversaw IT projects for midrange systems * Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis, and SLA maintenance for a large, enterprise-wide LAN/WAN environment * Collaborated with hierarchy to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies. IBM 4341 3081 3090 390 S/38 AS/400 and DEC VAX Computer Systems Systems Administration Technical Support Help Desk Apply PTF's Tape Management - BRMS File Restores/Backups PRMS Environment Refreshes Full System Backups ROBOT
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