Billing/Coding Specialist

Objective Carrer position allowing for ability to demonstrate customer service, communication, and project management skills proven by 3 years of successful, profitable Training Management. Profile Motivated, personable business professional with a successful 3 year track record of Training Management with a demanding automobile manufacturing company. Talent for quickly mastering technology – recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports, meeting stringent sales quotas and guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary  Project Management  Report Preparation  Written Correspondence  General Office Skills  Computer Savvy  Customer Service  Scheduling  Marketing & Sales  Insurance Billing  Accounting/Bookkeeping  Front-Office Operations  Professional Presentations Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY  Prepare complex reports for Sales Managers, ensuring full compliance with company requirements and tight deadlines.  Author professional correspondence to customers.  Design and deliver series of classes for sales staff, providing ergonomic counseling and educating employees on proper sales techniques to avoid denial.  Conduct small-group sessions on computer and customer relation techniques.  Communicate product knowledge and company overview to customers using layman’s terms to facilitate understanding.  Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course. CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING  Oversee training of staff and provide impeccable customer service: o Built a clientele supported by 96.5% rating from customer survey index.  Develop and implement strategic training plan for business: o Launched a thriving training regiment, building from an un-organized/un-trained sales staff to 100% certification within a 1 year period.  Won over a highly skeptical automotive community as the most knowledgeable sales associate with the company. o Presentations resulted in General Manager/Owner praises to clients. o Multiple customer’s became repeat clients, and referred family members as well. o Increased client base by one-third resulting from customer referrals. DETAIL MASTERY & ORGANIZATION  Manage all aspects of day-to-day operations as multi-site Training Manager and Certified Sales and Leasing Consultant of Volkswagen of Orange Park.: o New and Certified Pre-owned Sales. o Client scheduling for busy company averaging 2 appointments daily. o Supervision of a total of eight sales consultants. o Compliance with all corporate and company requirements. Employment History VOLKSWAGEN OF ORANGE PARK. – Jacksonville, FL Training Manager/Certified Sales and Leasing Consultant, 2007 to Present QUICK-TEST/HEAKIN – Jacksonville, Fl 3rd. Key Manager, 2006 to 2007 Education JONES COLLEGE – Jacksonville, Fl Certified Medical Billing and Coding Specialist, 2009/2010 GPA: 3.50/4.0 (advanced training requiring 24 credit hrs. per quarter.) Will be Certified to work in any state in North America ORANGE PARK CHRISTIAN ACADEMY – Orange Park, Fl Academics Diploma, 1995

Billing/Coding Specialist

Saint Augustine, FL