Client Support/Customer Service- 5 years- Computer work, Sales, Customer Service

Deon Kendall 4 Saint Croix Pl. APT F Greensboro, N.C. 27410 336-317-4014 Certifications ECPI School of Technology August 2004- May 2006 Associates Degree Computer Electronics Technology • High Ranking position in the electronics club Technical Knowledge Hardware: Dell, Compaq, HP, Gateway, Linksys, Symantec, IBM, 3rd party hardware Software: Microsoft Office, McAfee, Adobe, Windows 2000/Pro/XP/NT, Remedy ticket system, Alteris ticket system, Exchange, Workwireless, Retailiq, Ewave. Protocol: Microsoft TCP/IP, DNS, DHCP, DNS, FTP, VPN, POP3, WAP, ARP, WLAN Database: Windows 2000/PRO/XP/NT, Windows 2003 server Professional Experience ABCPHONES/AWIRELESS March 2008- Current 270 Lowes Blvd. Lexington, NC Sells Representative • Improved problem solving skills and learned better organizational skills. • Listened and understood customer needs. • Provided exceptional help to irate customers when dealing with billing issues, Phone issues and account issues. • Set up appointments based on customers schedule. • Helped establish an inventory and customer database to track equipment and specific customers. • Provided personal assistance to customers dealing with issues • Informed Customer on policy, rate plans, and equipment that would fit there life style best. • Worked every Sunday for a year • Traveled From Greensboro, N.C. to Lexington, N.C. everyday for work. • Followed company policy/handbook in rabid detail from the initial greeting to the close of sale. • Used tracking form known as a DFC (Daily Focus Card) to keep track of sales for the month in great detail. • Opened and Closed Cash Drawer 2 to 3 times a day. • Filled out deposit slips every night and took the deposit to the bank every morning. KYLES BP January 2007- March 2008 Elm st. Greensboro, NC Cashier • Excessive amounts of customer service. • Preformed and organized daily tasks as assigned by manager. • Handled cash drawer with no shortages. • Worked any shift when needed. • Greeted every customer that came in the door. • Clean, Organized, and stocked all items in store numerous amounts of times. • Walked to work 75% of the time before I received reliable transportation. Proctor & Gamble (Market place Staffing Agency) August 2006- January 2007 Brown Summit, NC Line Worker • Worked in factory setting on various lines • Help preform daily duties and helped fix issues with machines when needed • Worked on lines K-R organizing Old Spice and Colgate and processing them through appropriate machines. LORD CORPORATION August 2005- August 2006 111 Lord Dr. Cary N.C. Help Desk/ Client Support • Provided on site support to 350 work stations • Responsible for troubleshooting and repairing hardware and software related issues on all company computers • Learned Analog and Digital Electronics in detail • Data Acquisition and control systems • Dealt with different kinds of computer hardware • Learned computer network Fundamentals • Learned Internet basics as well as constructing a database off all computers in company. • Learned Web page design and HTML • Wireless Local Area Networks (WLAN) • Created and managed user/group accounts through active directory • Researched individual machine issues as posted through Alteris and Remedy ticket system • Participated in software installations. Network upgrades, and end user training • Assisted customers in day-to-day network operations and troubleshooting issues ranging anywhere from Microsoft office issues to rebuilding machines • Ran ghost images on 40-50 existing computers through out the company • Changed sever backup tapes on a daily bases • Physically setup and organized CAT5 cables through the roof into the sever room and connected them as needed. • VPN connectivity issues • Telephone support averaging around 40 calls a day. • Involved in project dealing with renaming all computers in the company.

Collections Agent

Greensboro, NC