A results-oriented leader with over 17 years experience in multiple facets of banking operations. A self motivated leader and supporter of workforce changes involving numerous acquisitions. Proven leadership skills with emphasis on quality and accountability by providing project deliverables on time within budget. Consistent record of success in increasing productivity, improving performance and reducing annual operating costs. Strengths include Budget and Logistical Management oversight of nationwide operations support groups, implementation support of top corporate projects and expertise in operations management of exponential growth with core competencies: Operations Planning & Enhancements Staff Development Successful Project Support/Implementation Successful Mergers/Acquisitions Operations Implementation Business Continuity Planning Budget, Cost Management

COMPANY	POSITION HELD	DATES WORKED
Washington Mutual / Chase Bank	Washington Mutual / Chase Bank	1/2009 - 5/2009
Washington Mutual / Chase Bank	Internal Auditor	3/2008 - 12/2008
Washington Mutual / Chase Bank	Claims Manager	9/2007 - 4/2008
Washington Mutual / Chase Bank	Senior Business Analyst	9/1996 - 9/2007
US Army	Logistics Supervisor	5/1970 - 7/1995

SCHOOL	MAJOR	YEAR	DEGREE
La Salle High School	College Prep	1967	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Website	Dion's Media Reference	media url	Professional Networking

Highlights:

1. Coordinate the transaction and training of 350 Debit Card Fraud Positions from California. 2. Managed a $14 Million dollar Operation, controlling expenses within 5% of target 3. Reduced customer claim processing from 7 days to 3 days 4. Collaborated with cross division teams to support systems integration in support of Retail and Commercial Banking processes 5. Participated in 5 major acquisitions resulting in increased volume supported by existing workforce 6. Relocated 35% of key work force from California to San Antonio, TX in 2006 which contributed to the stabilization of critical functions by retaining experienced staff 7. Implemented a productivity measurement program improving employee output by 10%

Companies I like:

US Government jobs in San Antonio Texas only, US Government Contractors in Middle East, Relocation to Middle East only

• Manager
• Business Analyst
• Budget Analyst
• Budget Manager
• Logistics Manager
• Logistics
• Management
• Policies and Procedures
• Publishing
• ACH

Training Coordinator Claims Manager Budget Manager Internal Auditor Senior Business Analyst 25 Years for Military Service (US Army)