Regional technical Specialist - 35 years experience Small & Mainframe Systems

KARL BOSTELMAN 2622 Avalon Drive • Troy, Michigan 48083 Home: 248.740.1351 • Cell: 248.379.6680 • kbostelman@comcast.net IT HARDWARE SPECIALIST Information Technology professional with extensive background and experience in computer hardware installations and configurations. Proven ability to implement, upgrade, maintain, and support equipment, systems, and hardware. Expertise in storage engineering and service for major clients such as: Daimler Chrysler, Ford, GM, EDS, VWOA, and Chase Bank. Consistently plan and execute projects to meet deadlines and quality requirements. Areas of Strength IT Installation & Maintenance • Hardware Configuration • Storage Solutions • Customer Engineering Infrastructure Management • Change Control Applications • Product Knowledge & Training Process Improvement • Troubleshooting & Problem Solving • Client Support & Service Technical Skills IBM, HDS, and Amdahl Mainframes, AS/400, IBM, Unisys, HP, and Sun Servers, IBM, Dell, HP, Compaq, and Sun PCs, Cisco Switches & Routers, Brocade & Mcdata EMC (Symmetrix, DMX, SRDF, Migration, Celerra, Clariion, Centera, Connectrix, NAS, SAN) PROFESSIONAL EXPERIENCE INDEPENDENT IT CONTRACTOR, Troy, Michigan • 2008 to Present • System checks, virus scans & repairs, system restores. • Memory upgrades, hard drive installs, convert CD to CD/DVD. • Completed training at OCC for CISCO training. • Completed training at Walsh college for Project Management Fundamentals EMC CORP., Livonia, Michigan • 1993 to 2008 6-states, 60-service-representative region of Fortune 500 information service company. Regional Technical Specialist • 1999 to 2008 • As a Regional Technical Specialist was responsible for building configuration for installs, upgrades, SRDF and migration of customer’s data for Regional sites, Ford, Chrysler, GM, EDS, VWOA, and Chase Bank. • Provided technical support for installations, maintenance, and upgrades on equipment by CE. • Managed hardware, infrastructure, and configuration verification in regional data center. • Diagnosed and repaired machine and hardware problems, • Delivered engineering/sale changes, and served as client liaison. • Deployed maintenance programs to optimize hardware performance and uptime. • Trained and mentored customer service staff, and executed seminars for customer engineers. • Recommended best practices, process improvements, and cost controls. Highlights & Achievements: • Recognized as Subject Matter expertise on change control application. • Spotlight Recognition for Excellence Award from Daimler Chrysler. • EMC Proven Professional EMCCE Customer Engineer, Symmetrix Specialist Version 4.0. • EMC Proven Professional EMCPA Associate, EMC Technology Foundations. • Noted by management as point of contact for top-notch technical issue resolutions. KARL BOSTELMAN • Page 2 • kbostelman@comcast.net Senior Customer Engineer • 1993 to 1999 • Installed and upgraded equipment and hardware onsite for major clients such as Ford, Daimler Chrysler, GM, EDS, VWOA, and Chase Bank. • Integrated equipment with systems in collaboration with OEM vendors. • Supported site planning and hardware layouts for new clients. • Offered technical support, training, and information on hardware and software. • Analyzed and resolved problems, guiding junior customer engineers. • Prepared reports, documentation, and improvement recommendations on field service. Highlights & Achievements: • Hand-selected to train new customer engineers in cooperation with supervisor. • Consistently achieved highest efficiency in site/hardware layouts. MEMOREX / TELEX CORP., Various Locations, Michigan • 1972 to 1993 Consumer electronics and record able media company, now a subsidiary of Imitation. Senior Customer Engineer • 1985 to 1993 • Implemented, enhanced, and maintained hardware and equipment for clients such as TACOM, Volkswagen, EDS, GM, and Ford. • Analyzed operations and equipment performance requirements to deliver optimum solutions. Provided on-call customer support on 24/7 basis. • Diagnosed, tested, and repaired equipment for ideal performance. Mentored junior CE. Highlights & Achievements: • Earned FBI Security Clearance to install and maintain equipment at military sites. • Chosen for short-term onsite product development and support assignments in California. • Received Outstanding Achievement in Field Engineering award. EDUCATION & CERTIFICATION CISCO CCNA Network Training with HIT, Oakland Community College 2010 Take Charge Program, Walsh College 2010 Team Building, Louisiana State University Basic Computer Programming, International Correspondence School (Penn Foster) Electronics Technician, New England Technical Institute (Lincoln Technical Institute) SELECTED TRAINING (Comprehensive training list available on request) Advanced Symmetrix Configurations (C4, Celerra, Unisys, SRDF, & Migration) Symmetrix DMX-3 Workshop; DMX Series Basic Network Environment; Basic AS/400 & Midrange Products Centera Integration & Configuration; Centera Advanced Features & Functions Six Sigma Fundamentals; Six Sigma Advocate Training http://www.linkedin.com/in/karlbostelman

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