Telecommunications Support

Providing decisive solutions to complex technical issues is a skill I have cultivated throughout my 30+ year career in technical support, customer service, and system enhancement within the telecommunications industry. My background comprises a solid record of success in identifying and resolving technical issues, exceeding client expectations, and managing all aspects of system installation and diagnostics. Currently, I am seeking a Telecommunications Switch Technical Support position within a growth-oriented company, and am interested in an opportunity with your respected organization. Over the course of my career, I maintained and troubleshot Lucent 5E DRM and Northern Telecom DMS-100, DMS-250, and DMS-500 switches, wired and tested DS1/DS3 circuits, and provided all aspects of technical support for a SONET system. Possessing excellent communication skills, I readily thrive in a fast-paced and disciplined environment and my experience is supported by an Associate's Degree in electronics technology. Several of my achievements include having: • Improved a record-keeping system by reorganizing and implementing multiple types of documentation to track circuit and equipment layouts in a corporate office. • Designed, installed, and tested '911', SS7 trunking, end office trunking, switching elements and hardware. • Expanded a company's client base by providing colocation support. • Consistently met and exceeded goals for trouble ticket issue resolution, and initiated procedures to accelerate problem solving efforts over the telephone.

Operations

Harrisburg, PA