Time Critical Representative

• Customer Service to Water Company Customers in multiple states • Handle Customer Account one on one with customers • Maintained under a five-minute handle time for over 6 months. Work on Special Projects. • Contact Report for Supervisor. Mentor 2003. • Collections Agent processing Bad Debt Customers. Worked on Bad Debt for 2 years for multiple states. • Completed Hot Water Heat Survey 2004. Completed Paper Issues for all states. Completed SAP Training. • Collections Bankruptcy Representative since June 2005 to June 2007 for all States • Process Notice Automations for North East and South East Region • Time Critical Dispatcher for all regions. After hours FRCC. Completed training of Advantex. Handle calls from CSR’s and FRCC. Make out going calls to Field Service Representatives and customers. • Assistant to the Village Clerk • Provided Customer Service on the phone and in person • Educate residents on the Ordinances and Resolutions within the Village • Filing, Computer Work, Preparing information for Village Meetings. • 1 Week of Municipal Clerk’s of Illinois Institute & Academy training in Springfield, Illinois • Ordering Supplies for Clerk’s Office. Understanding of the Ordinances and Resolutions for the Village of Godfrey.

Customer Service Representative

Godfrey, IL