CUSTOMER SERVICE PROFESSIONAL (CERTIFIED BY NRF FOUNDATION 2009

TO: BRANDI 11/24/10 FROM: DON W. SMITH ADDRESS:1945 W. Sweetwater Ave. #110 Phoenix, Az. 85029 Phone number: 602-682-5847 Email: dsmith581@aol.com Throughout my professional career, I have delivered strong and measurable results, meeting the many challenges presented. With a performance -based focus and dedication to achievement, I present my resume for your review. My goal is to make an immediate impact in the most efficient and effective way possible. With a results oriented attitude. The quality and caliber of my accomplishments are representative of the potential I can bring to your company. My strengths lie in: Focusing on improvements in areas that need improvement Customer service tools identifying / resolving customer problems or complaints. Having customers work with me by building trust and to resolve problems. Nine years experience in settlement procedures and practices while in collections Focus on procedures and practices that brings new customers and retaining current customers. Continuous contact with customers Assisting team members in talk offs to increase payments. Ability to save company (saved over 100k for previous employer) expenses. Ability to read all 3 major credit reports. I am confident and enthused that I can bring my many talents to your firm and make an immediate impact with little training. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Don W. Smith MY RESUME IS AVAILABLE UPON REQUEST _

Customer Service Representative

Phoenix, AZ