Description
Skill Summary Customer Service Agent/ Merchandise for Retail and Groceries Customer Service Shipping and Receiving for retail stores Sales at a call center Food Prep Attraction Bilingual English/Spanish Duties and Responsibilities Customer Service Welcome and acknowledge all guest according to the company standers anticipate and address guest. Support management in directing and coordinating activities for department, employees and guest. Provide prompt efficient and courteous customer friendly environment. Attraction Maintain routine record such as daily rides and shows capacities and visitation, keep record of daily team member attendance and timekeeping completed depending on which ride or shows and making such it is always safe for the guest between each ride and show. Customer Service Agent/ Fresenius Warm transfer for patients to get to their clinic. I also sign up patients to take class about getting information for first time patients that will be starting Dialysis. Also took compliments for the patients that there had at their clinic then I would send it to my supervisor then call the patient in two days and make sure everything was going good Sales at a call center Greet the customer on the phone process all payment type adjust voucher and miscellaneous charges. At the end of the call make such the customer is very happy with you. I also work with a Fresnius Kidney Care I did Warm Transfer for Patient and Nurse. I also will answer any question that need to help with Shipping and Receiving for retail store Making such all information that guest or customer give me is right so when I send them the package it will be send to the right place. Whatever orders came in to the retail store I had to make such it was the right thing, have the corrected amount and after that I would take them to the stores. Cash handling / Returns Receive the cash by customer or guest, give back the right amount to customer or guest. Count the bank at the beginning and the end of my shift then secure bank. When customer return the item I would need to look it up if there didn't have a receipt and make such what there bring back and if it still was good to resell, or just exchange it out for them. Food Prep Make such all the date where right make such everything was done and stock for the morning crew. Merchandise/ Conversions I would read plan-o-gram to do reset in the stores but I also do conversion. So I change old upc and old code to new ones. Employers
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