Sales Engineer

Sean Greenhause 22020 Nisqually Rd Lot 57 Apple Valley, Ca 92308 760-483-6164 Sean.Greenhause@hotmail.com 6-30-97 to 8-22-08 Salary: $24.67/hr Customer Service Representative: Verizon California, 15168 La Paz Dr. Victorville, CA. 92395 Roles and Responsibilities: * Assist Residential customers in billing issues or ordering services for their home phone service * Peer Coaching * Continue to come up with ideas and suggestions to assist myself and other associates to sell products based on benefits to the customer * Assist supervisor in preparing monthly reviews for associates * Conduct sales/product training for my workgroup * Proactive in assisting employees and customers with difficult issues * Take charge when it comes to ideas to assist fellow associates to sell products Technical/Software Skills: * Windows XP Professional * Windows XP Office 2002 * PowerPoint * Microsoft Excel * Windows 98 * Windows NT * Microsoft Works 2000 * Microsoft Money 2000 * Personal PC * NOCV/SOLAR/DDR(systems used by Verizon) * Word * Fax Machines * Copier Machines * Taken Net+ Classes * CPR certified * Certificate of Completion for Extrication and Patient Stabilization Skills/Accomplishments: During my tenure as a Customer Service Associate for 6 years I have had achieved the following: * Finished number two in sales in the Victorville Contact Center in 1999 * Finished number twenty in sales in Victorville Contact Center in 2000 * Finished number twenty-four in sales in California Contact Centers in 2001 * Finished number ninety-two in sales in California Contact Centers in 2001 * Finished number sixty-five in sales in 2001 Nationally * Finished in the top 2% national sales in 1999 * Finished in the top 2% national sales in 2001 * Maintain a 90% Pell City (Quality) over a 4 year period * Part of the top team and Contact Center in quality for 1999-2002 * First Quarter Top Pell City Winner in 1999 * Leader in Quality for six months in a row * 1999, 2000, 2001 & 2002 Achievers Council * 1999 & 2001 Winners Circle * 1999 Balance Performer Award * 2001 Director Star Award for Outstanding Premium Packages Performance * 2001 Director Star Award for Outstanding PPC (points per call)/RPC (revenue per call) performance * Numerous Commendations both Written and verbal Education/Experience: May 2004 – 2004 Volunteer for Glendale AR (Alternate Response) Fire Cadet Program January 2004 - 2004 Fire Science/EMS (continuing education) Phoenix College, Phoenix, AZ April 2003 - June 2003 General Classes University of Phoenix, Victorville, CA January 1993 – April 1993 Volunteer Boys & Girls Club Coach for Boys Basketball ages 10 – 12 years

Sales Engineer

Apple Valley, CA