Credit/Sales/Collections and Audit & Compliance, Operations Management

As an ambitious, results-driven professional with 15+ years of progressively responsible experience in banking, credit underwriting, collections and operations management, I am confident you will find me well prepared to contribute to any company in a related capacity. I offer proven abilities in training, motivating, and directing high-performing, cross-functional teams, and I am capable of making sound judgments within fast-paced, high-stress environments. Moreover, my strong planning, organizational, prioritization, and leadership skills, along with my ability to leverage available resources, enables me to achieve ambitious revenue and profitability goals. Notably, over the course of my career, I: • Achieved the highest recognition in service to clients nationwide, by penetration base and retention • Served as leader to represent departments in, risk management, IT committees, customer service task force, Credit underwriting teams • Was recognized as the first manager to receive President's club status and continue for five straight years as well as the first regional to hit a record performance of 128% with 1.5% in delinquency due to due diligence and credit underwriting under the company's policies. • Was chosen to launch a start-up company, going public within the second year of operation. • Managed 37 teams of credit underwriters across 11 states, generating $60 million a month in auto loans. • Increased employee satisfaction and morale by creating incentive programs. I am certain that I can be placed in a position and be of immediate value. Thank you for your time. Sincerely, Susan D. Long

Administrative Services Manager

Rancho Cucamonga, CA