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Customer Service Representative
I'm looking for a job that has very little turn over, one that has great benefits and great pay, something close to the field that I'm currently taking classes for, "medical billing and coding".
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Kansas City, MO |
Work Experiences
11/2009 - 6/2012
USA800
Entry Level
- * Answering inbound calls to provide first level inbound telephone support for placing catalog orders, tracking packages, and providing order history.
* Resolving concerns while maintaining courteous, quality customer service in an accurate and timely manner in accordance with company standards.
* Responsible for interviewing the customers to collect relevant information and leading the customers through diagnostic procedures to determine the source of the issues and problems, escalating more complex problems to appropriate support areas
1/2007 - 10/2008
Fedex
Entry Level
- Recieved inbound calls, assisted customers in recieving packages on time, sending traces out ot terminals, call dispatchers to contact drivers to give accurate delivery notifiction, credit card updates, sent messages to sales representatives to assist customers with questions about their accounts,also gave information to customers about shipping rules and regulations.
6/2006 - 2/2007
FerrellGas
Entry Level
- Inbound calls assisting customers with propane deliveries, credit card updates, assisted with billing questions, gave proper information about the saftey of propane tanks, assisted in emergency calls about gas leaks.
12/2005 - 3/2006
LabOne
Entry Level
- Inbound and outbound calls to ask pre-screening health questions for various insurance companies, including Canada. Credit card updates
3/2004 - 9/2005
CareMark
Entry Level
- Inbound calls, assisting customers with prescription refills, transferred call with questions about medication to the pharmacy.
Education
2009
Certification Degree
Pinnecal Carrer Institute
- Medical Billing And Coding
1985
High School/GED Degree
Paseo High School
- General Education
