Experience in Customer Service and running a business

2/2007 - 4/2009

Rite Aid

Manager

• -Responsible for the operation of a profitable, clean, customer-oriented retail store by overseeing the daily activities to ensure its smooth operation and to ensure prompt service is given to all customers and resolving any customer complaints. -Responsible for planograms, recalls, damages, price changes, transfers, signage placement, also experience with hand held ordering scanner. - Gained experience with seasonal merchandise and non seasonal basic and seasonal end caps and general merchandise display. -Worked daily with vendors and verified invoice accuracy. -Responsible for banking, daily paperwork, and computer communications. -Basic knowledge of Staffworks. -Responsible with store manager in controlling expenses, preparing the retail store for physical inventory and controlling shrink. -Unloaded weekly warehouse truck alone, experience with dolly and floor jacks, and maintained stock room control for rotation and easy access. -Involved in interviewing, hiring, training, rewarding and disciplinary process, and provided leadership and development. -Ability and willingness to move with a purpose and a strong sense of urgency. -Assist pharmacy department in daily operations. -Experience with one hour photo and Western Union.

2/1998 - 12/2006

Dingbat's Restaurant

Manager

• -Hired for new store opening and trained staff as Assistant Kitchen Manager -Promoted in 2000 to Kitchen Manager -Responsible for purchasing, delivery coordination, receiving for quality and quantity, and storing all orders for multi million dollar business. -Developed and maintained par levels with daily verification of over 200 prepped and “money” items, maintained inventory and paperwork for meat, poultry, seafood, grocery, dairy, spices, chemicals and all supplies. -Involved with interviewing, hiring, orientation, developing and evaluating, retaining, termination and scheduling for 15 to 20 employees. -Responsible for controlling all store costs labor, food, beverage and supply. -Basic understanding of P&L statements, able to compute discounts, commission markups and percentage usage, and mastered daily computer and paperwork. -Responsible for creating daily menu specials and overseeing quarterly menu and product changes, and occasional local Catering. -Responsible for all equipment needs, preventative maintenance, housekeeping and upkeep for bi weekly company inspection and monthly health sanitation inspection. -Participated in implementing and maintaining building and employee safety programs. -Advanced to the front of house management in 2003 requiring supervision of entire facility which involved changing activity frequently and coping with constant interruptions. -Responsible for customer satisfaction by interacting and relating with customers. -Responsible for the opening and closing of the operation for the day including paperwork, sales reports, registers, credit card machines, safe/money handling, and security code.