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Front Desk Agent
I am looking for a job with good reputation; where I can learn,get more experience and grow with it. If given the opportunity, I will be an asset to your organization. I am highly motivated person and I go beyond my assigned duties. I have attitude of service, and I am a communicate person with great charisma, which I proved to have the best relationship with customers, superiors and colleagues. I am a decisive person with character, with the ability to make decisions and work under pressure, with fresh and innovative ideas, but with both, willingness to learn and work under the rules and parameters that are stipulated. It is my sense of responsibility and punctuality what perfectly defines me, and I am certain my skills and knowledge will greatly contribute to the development and growth of your business.
Resort Clerk
About Me
Industry: |
Travel, Hospitality & Restaurant |
|---|---|
Occupation: |
Resort Clerk |
Ideal Companies: |
Hyatt/Hilton/Intercontinental/ |
Education level: |
Associate |
Will Relocate: |
Yes |
Location: |
Miami, FL |
Work Experiences
6/2006 - 8/2008
Tropical Sands Resort
Entry Level
- Control the telephone and communication lines according to the administrative requests.
Monitor and manage quality control processes on customers to maintain service excellence.
Control the good handle of the check in and check out procedures made by the front desk operators.
Receive and direct the needs of employees to generate solutions according to the priority of the request.
Assist in the development and calculation of nominal payments to employees.
Quote and buy the office supplies necessary to work according to their quality and price, for the optimization of company resources.
Keep involve and update on the information into timeshare companies.
Direct stimulating activities among customers.
2/2005 - 7/2005
City Hall of Cape Coral
Entry Level
- Execute, according to the procedures established by City Hall, the permit forms and sub-contractor forms in pending status.
Complete voided permits.
Present reports periodically, about the processes and preparation of permits.
Assist and provide an effective service to the client’s necessities and requests.
9/2001 - 11/2002
Concept Solutions Group
Entry Level
- Review and code Images and legal documents.
Receive orders and transformed them into codes for interpretation.
Assist supervisor by his direct orders and petitions.
Intervene and assist in several of the company’s projects and tasks.
2/1998 - 8/2001
