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I love customer service work. I have had several years of customer service in a call center and face to face with customers
I am looking for a Customer Service position, that has balance and team work, with a chance for advancement. I like to learn new things and have no problem going to school to advance my position. I enjoy working with people to see that their needs and requirements are meet.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Ideal Companies: |
BB&T, Wachovia, |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Bahama, NC |
Work Experiences
1/2008 - 6/2008
RBC Bank
Entry Level
- Answered phones, assisted customers with banking transactions. Cashing checks, withdrawals, deposits, account information. Did cross selling if we had a product that I didn't think the customer was taking advanatge of.
10/2004 - 8/2007
Alsco, Inc
Entry Level
- Answered phones, data entry, ordered office supplies for our location as well as other locations. Filing order forms, completed work forms. Light tying for ID lables.
10/2003 - 2/2004
Costal Federal Credit Union
Contractor / Freelance
- Answered phones, assisted customers with past due accounts. Pulled credit bureau reports and skip tracing. Assisted customers with account problems, questions, concerns, payments, funds transfer. I also updated credit bureau files when recieved in writing. Called on past due accounts. Reaged accounts so customer could get off the past due list.
8/1985 - 3/2003
Central Carolina Bank
Entry Level
- Filmed documents, answered phones, pulled credit reports for credit cards up to mortgage loans. Trained other personnal from tellers to customer service reps. Contacted past due customers, average number of calls per shift is 65. Acted as liaison between the bank and other area business. Accured missing documents from loan files.Data entry on banks data base.
I worked in several positions at Central Carolina Bank.
Education
2009
Certification Degree
Durham TechanicalCommunity College
- Computer Skills for the Office Professional
1977
High School/GED Degree
Southern High School
- General diapolma
