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RssTechical Claims Specialist handling catastrophic WC claims

After working 38 years for Liberty Mutual Insurance they closed their WC operation and moved to Irving Texas. Although I was asked several times to move with the office, I could not do so as my husband's employer had no openings in Irving. I worked my way up in the company to Management due to my hard work, organizational/communication skills and my desire to excel. I want the same opportunity now, to show a new company my skills and expertise in WC Claims handling, Customer Service and even management skills.

Claims Adjuster

Katy, TX

About Me

Industry:

Insurance

Occupation:

Claims Adjuster

Ideal Companies:

AON, WC Claims Assistant for any employer such as AON, Mustang Tractor, Knight Transportation
 

Education level:

High School/GED

Will Relocate:

No

Location:

Katy, TX

Work Experiences

4/2004 - 1/2009

Liberty Mutual Insurance Group

Individual Contributor

  • With limited supervision, responsible for the investigation, evaluation and disposition of an average case load of 100 Complex WC cases of high exposure and severity. Investigate claims to determine coverage, establish compensability and verify exposure. Work closely with staff and outside defense counsel in managing litigated cases. Prepare cases for WC Hearing, Mediation and Settlement Conference. Confer directly with Customers for strategy and resolution. Coordinate training sessions for less experienced staff.

1/1998 - 4/2004

Liberty Mutual Insurance Group

Manager

  • Responsible for 10-12 Claims Technical Personnel, including hiring, training, implementation of new procedures and quality control. Maintained multiple Excel spreadsheets to chart both performance of each individual contributor and Team Performance with monthly reporting to all upper management staff. Risk Management with Customers to reduce accidents and exposure.

1/1994 - 1/1998

Liberty Mutual Insurance Group

Individual Contributor

  • Investigate claims to determine coverage, establish compensability and verify exposure. Work closely with staff and outside defense counsel in managing litigated cases. Prepare cases for Mediation/Settlement Conference. Confer directly with major National Market Customers for strategy and resolution. Coordinate work and training of 2-3 Team members.

2/1992 - 1/1994

Liberty Mutual Insurance Group

Manager

  • Responsible for 6-9 Claims Technical Personnel, including training, implementation of new procedures and quality control. Reported monthly to upper management. Conducted monthly in person reviews with each Adjuster for Quality Control and follow-up training issues.

1/1986 - 2/1992

Liberty Mutual Insurance Group

Manager

  • Supervised 30-60 WC Office Support personnel and 18 Auto/Liability Business Lines and Personal Lines office support personnel. Implemented new procedures, training, development of Supervisor staff and quality control.

Education

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