Description
Qualifications: Security and Law Enforcement: Responsible for coordinating teams of law enforcement officers, working 24 hour shifts to solve criminal cases. Managed and reviewed case preparations, personnel requirements, crisis planning response, suspect- interrogations, and witness investigations leading to annual arrests. Operated detection devices used to screen individuals and vehicles to prevent passage of prohibited articles into restricted areas and removed violators from the premises. I have managed over 500 security personnel, over 150 clients through property management, and 20,000 man-hours per week ensuring quality service to every client. Developed and implemented the company's comprehensive security strategy to reducing risks, anticipate adverse events, mitigate losses, limit exposure to security liabilities, and execute rapid response to various types of emergencies. Recruit, organize, and mentor a diverse team of security professionals. Apply business management skills that enhance creativity in problem solving and justify program recommendations for the approved operating budget. Identify and implement security best practices to help increase shareholders value. Participate as a key member of the US Security Council with other system security managers on collaborating and standardization efforts. Envision, direct, and manage complex company-wide projects related to regulatory compliance, technology research and solutions, and emergency preparedness and response management. Ensure compliance with federal, state, and local security regulations and licensing requirements of the Maryland State Police and DC Government Security Office of Management Personnel. Homeland Security training, Coast Guard regulations and TWIC advise and consult on security and investigations-related issues to executive management personnel for Maryland and the District of Columbia. Maintain a professional relationship with the federal, state, and local law enforcement agencies, while reducing overtime by over 40% before becoming the Branch Manager. Accomplishments: * Manage, maintain and provide financial reporting for a budget of $16,000,000. * Branch Manager of the Quarter * Reduced overtime by 40% Management and Supervision: Ensures the delivery of high quality customer service through regular contact with clients evaluates service quality and initiates corrective action plans as necessary. Analyze operational and financial indicators to continue to improve Branch performance. Oversee the implementation of best-demonstrated industry and company practices. Assists in business plan and budget development monitors progress against short and long term business objectives. Evaluate industry and business trends for potential impact on growth opportunities. Plans, assigns, directs work and coach's associates, staff performance appraisals, administers rewards, and carries out disciplinary actions, as necessary. Work with the sales staff on business development priorities and key sales actions. Assists clients in understanding full range of company products and services facilitates the negotiation of client contracts. Budget oversight for department maintenance. Implements and provides input to company initiatives promptly and effectively resolves legal, financial, human resource, and administrative issues. Ensures that Accounts Receivable goals and expectations are met, facilitating teamwork and the implementation of progressive change. Plan and established work schedules, assignments, and production sequences to meet established goals. Operational coordination with departments to resolve personnel problems, complaints or grievances. Create post orders and procedures for various locations based on the client needs and requests. Emergency management coordination to cover training scenarios and protocols. Directs and coordinates the duties of security officers, and bus drivers. Crisis interventions onsite and off-site in both emergency and non-emergency situations. Coordinates immediate and temporary medical aid to injured or ill persons in emergencies and responds to fire alarms and burglar alarms. Oversees investigation of incidents, crimes and accidents, minor and serious. Responsible for company issued equipment. Enforces Federal laws, State laws, County Ordinances, University rules and regulations. Traffic management to include: accidents, inspections, vehicle registration violations and reporting. Attends law enforcement and other specialized training to gain knowledge and maintain law enforcement certification. Works special assignments, such as VIP visits, special events, Move-in, Graduation, etc. Collects evidence, prepares and presents testimony in criminal, traffic, judicial hearings and grand jury. Risk management coordination and assessment. Maintains radio contact with University Security Officers and other personnel in the event of other needed assignments. Maintain and store the University's campus security report, incident reports and related documentation necessary to comply with the Federal Campus Security Act of 1990, which is named the Jeanne Celery Act. Investigates and responds to citizen complaints regarding staff performance. Works with the Assistant Vice President of Facilities and campus services to determine where staff performance, communication, interaction, and cooperation could be more effective identifies training or other programs to facilitate improvement. Keep security and transportation personnel informed of and motivated toward achieving goals set by the University. Direct the scheduling and deployment of security and transportation personnel during routine, emergency, and special events. Provide problem solving assistance to students, faculty and staff in cooperation with other Stafford University departments. Perform other related duties as assigned. Accomplishments: * Assists Metropolitan Washington D. C. Police Department in Law Enforcement activities that occur on Stafford University property. Organizational: Conducted and organized quality control inspections of sites, products and equipment to detect any defects or malfunctions. Engage actively with local community leaders to coordinate and grow the partnership between DC Government and the key partnership with the Maryland Office of Security Services. Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interests' groups. Consistently increased and maintained customer base by quickly responding to customer needs and developing innovative and effective ways to increase customer confidence and loyalty. Plan and direct a comprehensive customer service program for every client. Participate in management, agency planning, developing policies and operating methodologies in key and undeserved locations. Strategic Planning: Engage in a regular planning in coordination with DC Government, Maryland Power Plants, Stafford University, UPS, Four Point Sheraton Hotel, Chase Bethesda Hotel, Embassy of Canada, Sun Trust Banking, National Education Association, and Verizon Communication Centers, GEICO and CNN DC location with a contingency plan in case of major disaster or terrorist attack. Work with the regional offices to create plans to reflect on the agency's overall missions and goals. Drive annual performance management process to ensure clear objectives are in place and that formal evaluations are completed. Provide coaching and counsel for supervisors and above regarding associates' performance. Function as a resource for associates to understand their needs and reinforce messages of acceptable and required performance levels. Identify training and resource needs and experiences that create options that will optimize performance. Human Resources: Ensure systems in place for recruitment, onboarding and off boarding and leave. Provide staff development and education courses to maintain client retention. Utilizing job descriptions and annual performance reviews for all personnel to motive staff. Communicate, interpret, and enforce policies and procedures developed by the corporate Human Resources department. Responsible for advertising with the approved recruitment sources that actively identifies sources that meet diversity objectives according to the Affirmative Action initiative. Provide timely responses to unemployment claims and resolve employee relations issues within the region. Advise the Vice President and Senior Vice President of Human Resources at the corporate level on all escalated employee relations issues. Conduct all supervisor, management, and staffing annual training within my region. Maintain information for account eligibility details for all accounts within the designated region. Ensure that all files are in compliance based upon company policies and legal requirements. Serving as Chief Affirmative Action Officer of my region. Responsible for maintaining Affirmative Action Plans, flow and hire logs for the AA/EEOC compliance. Developed regional operational goals and set objectives. Participates in regional operational and corporate human resource related meetings. Support advocacy efforts locally and nationally host board and senior staff meetings engage in and support community outreach efforts on behalf of US Security & Associates. In conjunction with the Labor Resource Center coordination of worker compensation process to minimize costs and improve performance. Participate on the safety committee to promote safety awareness and performance. Initiate and support efforts to improve safety in the workplace ergonomics assessments and corrections. Ensure comprehensive disaster and evacuation plans are in place in case of an emergency. Customer Service: Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interest groups. Consistently increased and maintained customer base by quickly responding to customer needs and developing innovative and effective ways to increase customer confidence and loyalty. Plan and direct a comprehensive customer service program for every client. Participate in management, agency planning, developing policies and operating methodologies in key and undeserved locations. Develops, improves and institutionalizes training programs for new acceptance agents and providing refresher training for personnel when necessary. Designs and directs comprehensive region-wide programs to collect and analyze customer suggestions and complaints, and implements the findings when appropriate. Evaluates the quality of service provided by acceptance agents, including analysis of the nature and pervasiveness of any problems from particular acceptance facilities Consults with the Maryland State Police and District of Columbia Protective Services ensuring that acceptance officers are kept informed of the latest security concerns and issues. Develops and maintains contacts with congressional staff. Periodically conducts interviews and surveys of customers to assist in identifying procedures that impede good customer service.
Accomplishments
Highlights:
Job Skills
Keywords
