Operations

8/1976 - 11/2008

verizon

Manager

• 1.managed the day to day activities of outside copper / fiber optic tech's. 2. see resume.... Scott Cassidy PO Box 3136 Riverview, FL 33568 (813) 403-1319 scottc58@yahoo.com Work Experience Verizon/GTE August 1976-November 2008 May 2000 - Local Manager November 2008 Verizon-Tampa, Florida • Managed 17 to 150 outside field technician's and motivated the team to meet or exceed productivity standards • Ensured compliance, implementation and training to Quality / Safety Assurance requirements, regulations, processes, and/or personnel • Solved elevated customer concerns for satisfaction • Responsible for meeting both capital and expense budget • Provided and/or facilitated on-going Training and Coaching • Managed a sales program that included referrals for new service of which consistently exceeded yearly objectives. B2C May 1998 – Retail Manager / Sales Trainer May 2000 Verizon (GTE)-Tampa, Florida • Managed a 3M Verizon retail store to increased revenues annually. B2C and B2B • Trained staff on receipt of bill payments • Handled escalated customer service issues, sales of calling services, long distance, and wireless • Facilitated and trained a 10 store work force August 1980 - Facility - Maintainer May 1998 GTE (Verizon)-Tampa, Florida • Installed and maintained telephone service • Cable splicing and troubleshooting • Coordinated a sales program that included referrals for new service. B2C • Company representative for public speaking engagements August 1976 – Various Job Assignments August 1980 GTE (Verizon) Tampa, Florida Information provided on request Education Hillsborough Community College • Some College Coursework Completed in Sales / Marketing and Criminal Investigation; • Computer Systems / Comp TIA A+ Verizon (GTE) Workforce Development & Education • Management • Sales Management / Retail Sales Management • Labor Relations, Negotiations, Grievances • Technical (information provided on request) • Dale Carnegie