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Call Center Manager
Opportunity to lead a call center and company toward reaching it goals. I am a proven customer service professional who can motivate staff, communicate directives, and achieve results
Branch Manager - Sales
About Me
Industry: |
Telecommunications |
|---|---|
Occupation: |
Branch Manager - Sales |
Ideal Companies: |
Verizon, Cablevision, TimeWarner, Vonage, Direct TV, DISH Network AT&T |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Union, NJ |
Work Experiences
6/2001 - 12/2008
Comcast
Manager
- Guided supervisors in implementation and execution of Comcast Quality Experience Guidelines. Directed Customer Service activities of the cable department to install and promote Comcast communication products and services. Assisted Customer Account Executives to reach system sales and technical fulfillment goals. Compiling data and analyzing past and current year training requirements in order to improve effectiveness
4/1999 - 6/2001
Comcast
Director / VP
- Prepared and administered budget for the Jersey City System. Made decisions pertaining to general policies as outlined by corporate, regional, and area staff. Executed daily operations of 45,000 subscriber cable system
2/1999 - 4/1999
Comcast
Manager
- Planned, directed and coordinated the activities of Call Center Supervisors and Customer Account Executives engaged in receiving, investigating, evaluating and settling complaints and concerns of Comcast Cable Subscribers. Prepared and controlled operation budget, maximizing staffing efforts through efficient scheduling and adjustments to meet peek service demands
5/1997 - 4/1999
