I'M HIGHLY RECOMMENDED, PROFESSIONAL, A TEAM PLAYER, VERY RELAIBLE, FOCUSED, SMART WOKER, WILL SHARE IDEAS AND PROVIDE GOOD WORK BEHAVORIAL TIPS...

11/2008 - 3/2009

Fed Ex trade Network

Individual Contributor

• Coordinated and assisted incoming calls from clients with tracking of import/export of shipments. Managed and supported mail out of invoices to clients on release of documents for customs clearance and payment of approved receipt of shipment/ products. Followed up with clients on specified date of delivery Food Drug Administration, wildlife, manifest approval and customs clearance.

7/2008 - 10/2008

Cablevision

Individual Contributor

• Worked in call center on new advertisement accounts to ensure proper billing & service order placement. Verified the accuracy of ad articles, activation and training of client’s website portals. Confirmed and verified client signed contracts were accurately processed. Managed accounts receivables/payable in receipt of monthly payments. Created trouble tickets and worked with technical field service to trouble shoot and restore service outages.

2/2008 - 7/2008

Optimum Lightpath - Winston Staffing

Individual Contributor

• Created maintenance tickets and assisted technical support with client outages and other concerns. Facilitated clients by adding them into the website database to enable clients with managing and maintaining their internal reports / billing concerns. Worked with Account Executives for new and existing orders, credit card and cable moves and rearranges. Monitored all cable circuits and node sites for alarms and outages. Worked with field technicians to for closure and customer satisfaction.

3/2006 - 1/2008

Winston Staffing DealerTrack

Contractor / Freelance

• Managed and maintained billing and software applications on global accounts. Worked with Internal and external clients as a single point of contact with the set up and maintenance of global accounts. Handled past and present activities on billing concerns. Facilitated conference calls to ensure the needs of businesses were handled accurately to better meet commitment (s) and performance results. Managed and maintained billing and software applications on global accounts. Worked with Internal and external clients as a single point of contact with the set up and maintenance of global accounts. Handled past and present activities on billing concerns. Facilitated conference calls to ensure the needs of businesses were handled accurately to better meet commitment (s) and performance results.

11/2000 - 10/2003

Verizon

Manager

• Effectively managed 18 call center representatives on inbound and outbound calls on customer service telecommunication issues. •Maintained and monitored Enterprise Accounts on NY State, Lottery and Government Services. Supported 22 central office technicians with providing on time turn-up of service commitments. Interfaced with external vendors with the scheduling of upcoming installation workloads. • Acting as Liaison in behalf of Verizon with facilitating daily conference calls, to validate outside Field Service workloads, in testing and turn-up of circuits by due dates,

7/1996 - 11/2000

Lucent Technologies

Manager

• National Account Service Manager Responsible for nationwide perception of quality service and performance provided to largest and most influential clients.. •Act as liaison through which large customers express service needs and expectations. •Provided monthly reports and monitired clients telephpne switches.To deliver best in class type of reviews to address all switch and service issues/concerns. • Interacted with internal / external Managers on setting up of objectives and on time performance Metrics. • Met with clients on a monthly basis to review reports and/or any pending switch issues.

3/1994 - 7/1996

AMERICAN TELEPHONE AND TELEGRAPH

Manager

• Operation Manager / Field Service Manager •Effectively managed seven sales manager’s with new equipment packages with a(Quota of 180K monthly) Managed all customer maintenance and installation requests for numerous territories. •Managed 22 Field Service Technicians responsible for maintenance and installation requests timely. (Objective 90% consistently obtained monthly)

1997

Certification Degree

York College

• Business Administration

1995

Certification Degree

Dales Carneige

• Effective Speaking