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Professional Administrative Assistant with more than 10 years experience seeking employement.
Currently, I am in search of a permanent job where I can utilize and enhance my skills and where it has room for growth.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Ideal Companies: |
Any Professional Environment Business. |
Education level: |
Certification |
Will Relocate: |
Yes |
Location: |
Cicero, IL |
Work Experiences
9/2011 - 12/2011
Ceda
Entry Level
- • Answer incoming calls from clients regarding their Ceda application and status updates.
• Direct clients to proper office locations depending on their city and zip codes.
• Informed clients on Programs such as: Weatherization, LiHeap, and PIPP Programs.
• Assisted and referred clients to other agencies and programs daily.
• Assisted clients on what to do (based on individual situation) and how to apply for programs.
• Created and sent emails to proper departments regarding customer concerns, questions and complaints
3/2005 - 9/2008
Stivers
Entry Level
- HQ Assistant
• Creating documents in WordPerfect and Excel.
• Create spreadsheets, filing, data entry, organize specific file cabinets, photocopying and faxing.
• Prepare and completed forms and other documentation for other departments as needed and other duties as assigned.
Customer Service Representative
• Provided excellent Customer Service to internal and external customers.
• Worked in a financial institution processing documentation and preparing reports.
• Answered client’s calls regarding their accounts, passwords, and accessing accounts.
5/2003 - 1/2005
Institute for Latin Progress
Entry Level
- • Greet customers over the phone and walk-ins.
• Give out applications and hand out information on all programs.
• Screen applicant; gather information and documentation to determine eligibility for the program.
• Refer customers to designated program and staff.
• Assist with applicant, appointment scheduling and monthly phone calls.
• Data entry, filing, photocopying and faxing.
• Maintain an inventory of office supplies and order supplies as needed.
5/2000 - 1/2004
Heick Die Casting
Entry Level
- Administrative Assistant/Account Payables Clerk
• Responsible for answering lines at the switchboard. Take verbal and written messages.
• Create project reports for the month for management and making checks.
• Responsible for entering bills into computer system.
Education
Skills
| Skill | Rating |
|---|---|
| Excel |  |
| Word Perfect | |
| Microsoft Office | |
| Data Entry | |
| Organizational | |
| Bilingual | |
