Customer Rep

DEBORAH A. PARKER 2205 BOSTON ROAD, UNIT I-85, WILBRAHAM, MASSACHUSETTS 01095 (413) 279-1015 | dannpark74@yahoo.com SUMMARY Flexible and adaptable Customer Service/Senior Banking Representative. Quick learner, driven to finding solutions. Sales oriented, customer focused team player. Recognized by customers, managers and staff for going above and beyond to deliver quality service. EXPERIENCE SOVEREIGN BANK 1991–2009 Senior Personal Bank Representative II, Sturbridge, MA (2005–2009) · Assisted Community Banking Manager in directing and implementing all sales activities, initiatives and promotions. · Shared responsibility for achieving sales goals by coaching and training other team members. · Profiled each customer’s needs to deliver excellent service and build a deeper banking relationship. · Sold Sovereign products and reviewed clients’ accounts and financial needs. · Assumed full responsibility of Sturbridge branch in manager’s absence. · Worked as a teller or at the customer service desk whenever needed to open accounts, process loans and provide investment referrals. Senior Personal Bank Representative, Derry, NH (1996–2005) · Received award for the most equity loan applications and most closed loans dollar value. · Analyzed and determined the financial needs of each customer. · Met or exceeded personal sales goals. · Served as team leader to motivate staff and boost productivity. · Ensured all team members were active and productive. · Opened new accounts and loans, reviewing each client’s needs. Head Teller, New Accounts, Brick, NJ (1991–1996) · Opened and reviewed new and existing accounts. · Accurately completed settlements on a daily basis. · Delivered 100% Red Carpet Service. PEOPLE’S BANK, Vernon, CT 1986–1991 Teller · Met goals and received highest award in New England. · Cross-sold bank products. · Met teller’s standards and reviewed cashing guidelines. EDUCATION HOUSATONIC COLLEGE, Bridgeport, CT Business Administration ROCKVILLE HIGH SCHOOL, Rockville, CT COMPUTER SKILLS - Word - Excel - Outlook - Outlook Express - Windows

Accountant

Wilbraham, MA