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Have a keen sense of problem solving, sense of direction, need no supervision as well as excellent customer service. Pride with one call resulotin for all customers. Many "Excellent" Q.A. monitoing scores.
I would like a permanent position with benefits as well as room to grow/expand. Want not to have to worry as I do at this moment. Current employer is closing down Reno Call Center so as to expand Pueblo and Atlanta Call Centers. I work very well without supervision and would much prefer this.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Ideal Companies: |
Call centers, one girl cleerical positions, warehouse, dispatcher and inventory control agent |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Reno, NV |
Work Experiences
2/2008 - 4/2009
Innotrac, Corporation
Individual Contributor
- *Customer Service Representative*
Start Date : February 2008 End Date : April 15, 2009
*Handled customer orders & provide technical product support.
*Assist customer with receipt of orders, products, billing, refunds, damage or defective items and the return of merchandise.
*Follow call-flow and quality guidelines and maintain required standards.
*Remain knowledgeable of all products & procedures, updates & changes.
*Redirect callers to proper department or company.
*Attempt to cross-sell, up sell or save the sale according to client requirements.
*Properly enter customer information in database regarding future actions required and updated contact information.
*Maintain efficiency on each call and meet all statistical standards.
*Address special customer concerns, needs and/or requests that are beyond the scope of CSR training or responsibility.
*Generate paperwork/e-mails relative to customer accounts for other departments, supervisor & self for follow-up purposes.
*Follow escalation procedures.
6/2005 - 2/2008
Hire Dynamics, Inc. LLC
Individual Contributor
- *Completed all assignments given to me to the customer's 100% satisfaction.
*These assignments varied between warehouse temporary assignments and secretarial assignments.
*Temporary assignments only until received permanent placement with Innotrac Corporation in February 2008. *Completed all assignments given.
*Made sure that all customer's were 100% satisfied upon completion.
3/1999 - 6/2005
