Systems Administrator that is passionate about solving business challenges with technology solutions

12/2002 - Present

Individual Contributor

• • Maintain 2003 network consisting of 130 local users, 45 remote users, 14 physical servers and 16 VM servers in 2 locations • Add/Remove Users • Configured scripts for users using Scriptlogic • Administer shares • Responsible for network security • Use Acronis True Image Enterprise Server for standard desktop and laptop imaging • Mentor/Manage Junior technical staff • Configured Network monitoring software, WhatsUp Gold • Configure and maintain Veritas Backup Exec • Installed ADIC Tape Library • Configure and maintain Cisco PIX Firewall, VPN, and Routers • Configure and maintain RADIUS Authentication for VPN • Configure and maintain a Packeteer Packetshaper device to control internet bandwidth • Installed, configured and maintain Microsoft Exchange 2003 server • Installed and configured Internal Instant Messaging using Live Communication Server 2005 • Installed, configured, and modified Outlook Web Access • Use IIS 6 to host Corporate Web and FTP Sites • Maintain security on Windows 2003, 2000, & IIS Server by applying patches when available • Administrator of Avaya PBX • Troubleshoot phone usage issues • Create and maintain user phone stations and voicemail boxes • Installed and maintain ACD and Automated Attendants • Manage network remotely via Dameware, Remote Desktop and WebEx • Installed Symantec Antivirus Corporate Edition • VMWare Server Consolidation Project Lead • Configured and maintain multiple VM Servers 2003 and 2000 for • ERP test environment • Print servers • Web servers • Production servers • Quality application servers • FRX server • Troubleshoot network-related issues • Create technical documentation as well as Policies and Procedures as needed • Create administrative policies and procedures for rest of IT Ops group as needed • Responsible for conducting or assigning all research relating to IT purchases • Responsible for evaluating all potential new IT devices and/or software • Installed, configured and maintain Polycom Video Conferencing in 2 locations • IT Project Lead for ERP Software • Researched various ERP packages based on criteria given by project team • Coordinated demonstrations of possible ERP packages • Responsible for verifying IT requirement for all possible ERP packages • Installed and Configured Terminal Services on Windows 2003 • Used Group Polices to lockdown Terminal Server

12/2000 - 8/2002

ChoiceParts, LLC

Individual Contributor

• • Maintain NT/2000 network consisting of 87 users and 8 servers • Add/Remove Users • Configured scripts for users using Scriptlogic • Administer shares • Responsible for network security • Use RIS for standard desktop imaging • Mentor/Manage Junior technical staff • Configured Network monitoring software, WhatsUp Gold • Configured and maintain Veritas NetBackup for entire network, including 8 UNIX servers • Installed Exabyte 430M Tape Library • Configured and maintain Cisco PIX Firewall, VPN, and Routers • Installed, configured and maintain Microsoft Exchange 5.5 server • Installed, configured and migrated Exchange 5.5 to Exchange 2000 with Web Access capabilities • Installed and configured Corporate Instant Messaging on Exchange 2000 • Installed, configured, and modified Outlook Web Access • Use IIS 4 to host Corporate Web and FTP Sites • Maintain security on Win2k, NT 4, & IIS Server by applying patches when available • Designed and maintain Intranet • Administrator of Inter-Tel PBX • Troubleshoot phone usage issues • Create and maintain user phone stations and voicemail boxes • Installed and maintain ACD and Automated Attendants • Manage network remotely via pcAnywhere and Terminal Services • Installed Norton Antivirus Corporate Edition • Troubleshot network-related issues • Created technical documentation as well as Policies and Procedures for • Created administrative policies and procedures for rest of IT Ops group • Project Lead for Windows 2000/Active Directory Migration responsibilities: • Installation of Windows 2000 Server on Dell and Compaq Servers • Installed Windows 2000 with Active Directory • Installed Internal DNS and WINS Servers • Installed and Configured Terminal Services on Windows 2000 • Used Winstall to create an MSI package for the installation of terminal service client on windows 2000 workstations • Installed and Configured the Terminal Services Advanced Client • Used Group Polices to lockdown Terminal Server • Project Lead for Security and Patches program (UpdateExpert) • Researched and installed UpdateExpert to manage service packs, security patches for Microsoft products • Project Lead for Microsoft Operations Manager • Installation of Microsoft Operations Manager • Configuration of Operations Manager • Project Lead for Microsoft Sharepoint Portal Server • Installation of Sharepoint Portal Server • Configuration of Portal Server

5/2000 - 11/2000

iExplore, Inc.

Manager

• • Maintained NT network consisting of 107 users and 8 servers (2 in a WAN environment) • Inventory Control Manager with responsibilities for: • Build and Maintain vendor contacts • IT Inventory, i.e. configure, order, and deploy new pc’s, printers, tapes, etc.. • Asset Management • Installation of a Maxtor NAS device • Mentor/Manage Junior technical staff • Configured and maintained Veritas Backup Exec for entire network • Installed HP Surestore 2/20 DLT Library on Backup Server • Configured Microsoft Exchange 5.5 server with Outlook Web Access capabilities and multiple email domains. • Installed, configured, and modified Outlook Web Access • Used IIS 4 to host 2 additional web sites • Managed network remotely via pcAnywhere • Installed Norton Antivirus Corporate Edition • Troubleshot network-related issues • Project Lead for Windows 2000 Migration responsibilities: • Installation of Windows 2000 Professional on Workstations • Installation of Windows 2000 Advanced Server on Dell Server • Configuration of IIS 5.0 on Microsoft Exchange Server • Installed Windows 2000 Forest Controller with Active Directory

9/1999 - 5/2000

Harmony Technologies, Inc.

Individual Contributor

• • Maintained networks for various small to medium sized businesses in the Chicago area • Responsibilities: • Installation of Norton Antivirus Corporate Edition for various clients • Installation of Microsoft Exchange 5.5 for various clients • Configured new systems as needed • Configured Backup services as needed • Installed and configured network setup for a new Internet business (iExplore, Inc.). • Primary Network Administration contact for iExplore, Inc.

7/1999 - 12/2007

Pension Administrative Services, Inc.

Self-Employed

• • Remotely maintained Network and troubleshoot PC issues • Designed and maintained Corporate Web Site • Managed DNS • Configured Linksys Router for DSL Access for entire company • Installed Norton Antivirus Corporate Edition • Migrated NT 4 Domain to Windows 2000 Server/Active Directory • Responsibilities: • Conversion of Novell network to NT Network. • Implementation of daily and weekly backup schedule • Configured office to be connected to the Internet • Configured office to have external email capabilities

9/1997 - 7/1999

Aim Technologies

Contractor / Freelance

• • Maintain the Email and LAN systems for Fidelity Investments in Marlborough, MA. • Email/LAN Administrator responsibilities: • Creation of NT, NetWare and Exchange user accounts • Creation & Maintenance of Distribution lists and Public Folders • Installation and building of different classes of Compaq Proliant Servers • Creation & Maintenance of custom Outlook forms • Tested different software packages and patches before it was placed into production • Primary Email contact for 4,500 users • Remote Email Administrator responsibilities: • Responsible for 200 Remote users • Configured Remote Mail Access • Obtained proper licenses for these users • Creation & maintenance of Electronic forms • Technical Lead for Outlook Migration of 2,000 users from MS Mail 3.5 to MS Exchange • Technical Lead for Outlook Migration of 200 Remote Mail users to Remote Outlook • Trained Remote Mail users on Remote Outlook • Second Level support for Customer Service Help Desk for Email and LAN issues

7/1995 - 9/1997

Stream International, Inc.

Individual Contributor

• • Provided a high level of professional, competent support to all customers in pre-sales and post-sales situations. • Provided telephone support a minimum of six hours daily and filled in on the telephones. • Maintained customer satisfaction according to the current levels of measurements for this position. • Maintained a high level of technical product knowledge in the specified software products and became knowledgeable in new products. • Completed the Mentor-in-Training (MIT) program. This program is designed to provide second level support to the technicians.

1996

Associate Degree

Johnson & Wales University

• Computer Business Applications