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Customer Service Rep III, Sr Order Administrator, Sr Call Center Rep, Sr RMA Specialist, Logistics and Supply Chain

I am seeking to obtain a position with a company that promotes individual initiatives, is intellectually challenging and will allow individual applications of management expertise, with growth opportunities within the company.

Customer Service Representative

San Jose, CA

About Me

Industry:	Customer Service
Occupation:	Customer Service Representative
Highlights:	Attributes include: the ability to manage, organize, prioritize, troubleshoot, problem-solve, and multi-task, especially in pressurized, deadline-driven circumstances, and ensure company-compliance standards. Adept at analyzing the needs of the company, delivering improved, developed, and implemented processes, utilizing excellent verbal and written communication skills. Clearly demonstrates a proven history of success working independently, or in a collaborative setting, with multiple levels of organizations; and skilled experience for strategic customers and vendors.
Ideal Companies:	Large computer companies.

Education level:	Specialist
Will Relocate:	No
Location:	San Jose, CA

Work Experiences

7/2008 - 8/2008

Computer Hardware - Network Appliance

Contractor / Freelance

Processed web registrations and feedback requests from the website by prioritizing effectively and delivering with the slated response times; processed web registrations via SAP; worked with various cross functional teams on the backend to solve customer feedback problems and provided concise clear and ongoing communications to the customers during the entire lifespan of the problem via email.

10/2006 - 2/2007

Palm Inc

Contractor / Freelance

Reported to the Director of Reverse Logistics; attended high-level meetings and provided input for potential new repair vendors and parts distribution companies. Provided status of material shortages and expedited purchase orders for the repair vendors when necessary; worked with the Commodity group for NPI’s (new product introduction) commodity pricing. Provided stats exported from SAP into an Excel spreadsheet, with reference to data, i.e.; parts, quantity, open unit costs, and list costs and other pertinent information.

2/2006 - 4/2006

SanDisk Corporation

Contractor / Freelance

Responsible for large distributor accounts similar Oracle Database (QAD) in an exceptionally fast pace environment. Research all RMA requests and gathered all documentation for the returns and sent for approvals to the sales force. Initiated a process for the Contract Manufacturers to follow and to transact the order in QAD for visibility; and ensured customer received credit for the returns, and for an analysis of the returns; worked closely with finance.

3/2005 - 11/2005

Lam Research

Contractor / Freelance

Created sales orders; quoted repairs; created repairs; repaired exchanges; created RMA’s; opened service orders; change service orders; created quotes; quoted customer repairs; tool-down requests; logged escalations; processed EDI orders, processed purchase orders for international orders; created deliver notes; answered ACD line; and extreme customer contact.

6/2004 - 12/2004

Hewlett-Packard

Contractor / Freelance

Collected and analyzed documentation from the HP/Compaq merger evaluate for redundancy. Analyzed information used for delivering, support and obsolescence of various websites, servers and application used throughout the HP organization.

1/2004 - 6/2004

Abbott Labs

Contractor / Freelance

Efficient telephone skills; Demonstrated initiative to advance in product knowledge, responsibilities and learned policies and procedures in a bio-tech industry, to include the competence to prioritize and balance a diverse workload for life-threatening medical procedures; provided products to the hospital and/or doctors’ offices; and the capability to work in an extremely fast pace team environment; answered 50 external customer calls per day.

1/2003 - 11/2003

Hewlett-Packard

Contractor / Freelance

Responsible for Tier 2 Reseller accounts and Channel Partners accounts to ensure data integrity. Researched HP’s custom databases to make certain the HP Sales Representative received compensation for their sales. Look into EOL products, utilized Brio; and re-configured computers from the KIOSK, via EDI.