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Dedicated and Enthusiastic IT Manger / project manager

Results-driven, hands-on IT executive with 18 years management experience. A diversely talented and highly motivated IT professional with skills in providing leadership, strategic planning, process improvement, project management, development, and technical support. Develop and implement cost-effective solutions to support strategic initiatives that drive bottom-line growth. Easy-going personality that works well with people at all levels.

Manager

Cedar Falls, IA

About Me

Industry:	Information Technology
Occupation:	Manager
Highlights:	•Headed project to enhance LAN/WAN infrastructure across 9 locations. Increased data network throughput significantly allowing additional bandwidth to support 2D and 3D CAD/CAM applications. •Simplified the process of submitting/administrating/tracking IT requests by designing a web-based IT ticket support system used by 500 users. Scheduled weekly ticket reviews increased on-time request completions from 60% to 99%. •Designed and created web-based Product Engineering Value Stream Ticket System which streamlined the process of tracking and resolving defect issues. Created using Visual Studio.NET 2008, ASP.NET 3.5, ADO.NET, MS SQL 2005, Visual Basic.NET, Crystal Reports, and stored procedures. Estimated labor hour savings of $50,000. •Led team that implemented bar-coding solution used by 300 people. Solution consisted of wireless access points, wireless bar-code scanners, software, and integrated with ERP system. Increased data entry time by 10% and reduced data entry errors by 15%. •Implemented automated software distribution which reduced Technical Support staffing by 20% and increased software/patch delivery time by 20%. •Supervised implementation of VoIP. Technology eliminated faulty voice line and reduced cellular costs by 40%. •Implemented automated attendant on PBX system reducing full-time equivalent (FTE) by .5 and significantly reduced customers' wait time. •Spearheaded complex IT hot site implementation as part of business continuity plan. Utilized during floods in 2008. •Improved complex Sarbanes-Oxley (SOX) Segregation of Duties (SoD) security approval process allowing owners of critical business applications to accurately and quickly approve security. Trained users on new process. •Key team member of JDEdwards OneWorld Xe (ERP) implementation (2 year project). Project scope consisted of installing a hosted corporate-wide business system to support 500 users. Supervised installation of client-based software and VPN networks. Coordinated staff training on job scheduling, report distribution, and system support. Administered group/user security. Project was completed on-time and within budget. •Key team member involved in MANMAN/ASK (ERP) implementation (2 year project). Project scope consisted of selecting and installing an in-house company-wide business system to support 500 users. Integral decision maker in ERP selection and led team in selecting 3rd party software. Supervised installation of mainframes (HP), network (LAN/WAN), and all software. Coordinated staff training on maintaining operating system, hardware, software, job scheduling, security, and report distribution. Project was completed on-time and within budget.

Education level:	High School/GED
Will Relocate:	Yes
Location:	Cedar Falls, IA

Work Experiences

5/1990 - 12/2008

Viking Pump, Inc.

Manager

Provided day-to-day leadership and direction in all aspects of technology. Supported 500 users across 9 domestic and international facilities. Managed up to 5 employees. Member of senior leadership and corporate IT leadership teams. Functioned as an IT subject matter expert and consultative resource to internal customers. Developed annual IT strategic plan. Implemented IT improvements/solutions based on annual strategic plan and developed metrics to gauge success. Developed and managed $2.5M IT expense and capital budget. Developed staff through counseling (coaching and mentoring) and education.

11/1987 - 5/1990