Seeking career challenge that offers the opportunity to utilize my existing knowledge and skills while providing room for professional growth.

COMPANY	POSITION HELD	DATES WORKED
Travelers Insurance	Training, Development, and Quality Assurance Manager	7/2006 - 8/2008
Travelers Insurance	Call Center Team Manager	7/2000 - 7/2006
Travelers Insurance	Personal Lines Technical Specialist and Underwriter	9/1993 - 7/2000

SCHOOL	MAJOR	YEAR	DEGREE
Central City Business Institute	Executive Secretarial	1994	Associate Degree
Holland Patent High School	General Studies	1981	High School/GED Degree

Highlights:

Proven success in increasing customer service satisfaction. From 2006 to 2008, designed, developed and delivered training that resulted in quality scores improving from 88% to 97%; during this same time-frame, our customer surveys improved from 91% to be consistently above 95%.

Companies I like:

Canon, American Water, New Jersey Manufacturers Insurance Group

• Performance Management
• Organizational Development
• Team Building
• Project Management
• Instructional Design
• Corporate and Non-Profit Training