Technical Trainer

Industry:	Information Technology
Occupation:	Technical Trainer
Education level:	Associate
Will Relocate:	Yes
Location:	Orlando, FL

1/2007 - /2008

Galvanon

Manager

• Provider of: self-service solutions for the healthcare Industry. Healthcare organizations enhance the patient experience at home, in the hospital and in the physician’s office through innovative solutions such as kiosks, Web self-service patient portal applications. • Managed the project planning, estimation, negotiation, change process and the implementation of Kiosk Self-service devices. • Provided training for patients, clinical and office staff members via web-based and in a classroom setting. • Created and customized training materials for Physician Scheduling, Bill Pay, and Patient Scheduling/Registration.

7/2005 - 11/2007

Allscripts, Inc

Individual Contributor

• Implementation Specialist/Trainer Provider of: software, services, information and connectivity solutions PM/EHR/EMR that empower physicians and other healthcare providers to deliver best-in-class patient safety, clinical outcomes and financial results. • Assessed client project management needs, workflow, directional and bi-directional data conversion analysis and developed long term plans accordingly. • Developed, revised and packaged training materials • Facilitated technical training workshops on Document Management, Electronic Medical/Health Record, and Practice Management Systems suite of software via instructor-led, web-based, conference style for large/small groups, and using train the trainer model for Practices, Clinics, Healthcare systems, and Hospitals. • Participated in training, and coaching other trainers, and support staff on new product releases.

1/2000 - 6/2005

Amicas, Inc.

Individual Contributor

• Implementation Specialist/Trainer Provider of radiology, medical imaging, document management and information management solutions for imaging centers, ambulatory care facilities, and radiology practices. Acute care and hospital clients with a fully-integrated, HIS/RIS-independent PACS, featuring advanced enterprise workflow support and scalable design. • Provided training and managed the implementation for Radiology Information (RIS), Practice Management (PM), and Document Management Information Systems, Dictation, and Speech Recognition applications. • Developed and assessed client’s long term plans . • Created and customizing training materials. • Assisted with the development and testing for new version releases.

3/1998 - 1/2000

HTE, Inc.

Individual Contributor

• Application Specialist/Trainer HTE/SunGard Public Sector offers enterprise-wide software and service solutions that excel in helping municipalities, government agencies, and utilities companies connect their departments, staff, citizens, and businesses with critical information and services. • Marketed, developed, and implemented technical skills training. • Implemented software solutions in the areas of asset management, and fleet maintenance with emphasis on capitalized depreciation, job costing, utility billing, human resources and project management.

3/1994 - 2/1998

Harbor House

Executive

• Executive Director/Board Member Domestic Violence Agency • Developed and implemented residential and community based programs. Responsibilities included staff development, training, recruiting, performance management and fiscal administration. • Coordinated public relations efforts, provided legislative advocacy on local, state and national levels.

7/1984 - 2/1994

General Mills Restaurants, Inc.

Individual Contributor

• Management Instructor/Trainer 1992 – 1994 • Created and facilitated a General Managers' certification program, which increased product knowledge, culinary skills and sales. • Developed and delivered leadership training for managers, assuring they retained focus on productivity and profitability throughout the company. • Revised, packaged, delivered and implemented instructional technical/soft-skills training programs nationwide with emphasis on employee/labor relations, leadership, diversity, team building, sales building, guest relations, culinary skills, product knowledge, and various CBT programs. Resulted in employee retention, increased sales, and guest satisfaction. Restaurant Manager 1990 - 1992 Responsibilities included recruiting, employee labor relations, training and development, fiscal administration, guest relations, product knowledge, culinary skills, and sales building. • Instituted an environmental awareness program resulting in achieving the lowest food cost chain-wide. • Incorporated weekly training workshops on employee orientation, sales building, guest relations, culinary skills, product knowledge, and teamwork. Resulted in achieving a low turn over rate, increased sales, and guest satisfaction. Paralegal License/Claims 1985 - 1990 • Provided representation at public hearings, provided alcohol awareness trainings, obtained operational license acquisitions and negotiated purchase agreements for liquor licenses throughout the hemisphere. • Investigated and negotiated liability claims.

2002

Trade School Degree

Valencia Community College

• SHRM- PHR Certificate

1981

Associate Degree

Sullivan County Community College

• Paralegal

1979

High School/GED Degree

Carmel High School

• Academic

Technical Trainer, Clinical Trainer, Clinical Systems Analyst, Corporate Trainer, Implementation Specialist, Instructional Designer, Training and Development Specialist