Customer Service Specialist/Administrative Sales Assistant

10/2007 - 4/2008

W.B. Mason

Individual Contributor

• • Handled customers purchase orders, answered questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. • Provided pricing, and product information, coordinate delivery dates and product availability. • Answered billing questions, submitted quotes, and past due accounts in a timely matter. • Continually maintained working knowledge of all company products, services, and promotions

2/2003 - 10/2007

Jewelry Fashions Inc.

Entry Level

• • Supported Account Executives by tracking, investigating, and reporting sales information. • Communicated with customers, sales representatives and sales department personnel regarding the status of each order and kept them apprised of any problems. • Resolved orders and inventory problems by investigating data and history. • Provided product, promotion, and pricing information by clarifying customer request • Responded to Customer inquiries and notifications of EDI and Logistics related issues. • Provided sales month end reports daily, weekly, quarterly, or on demand. • Provided pricing, and product information, coordinate delivery dates and product availability. • Answered incoming telephone calls, maintained sales journal listing, created invoices, and responded to any requested documents.

12/2001 - 1/2003

Business Insurance Planning

Individual Contributor

• • Answered incoming telephone calls and processed information regarding: Personal Auto, Workers Compensation, and Homeowners Insurance Policies. • Answered billing questions, submitted quotes, and past due accounts in a timely matter. • Processed transactions based on customer requests including account exchanges, as well as account maintenances (address changes, name changes, etc). • Provided follow-up regarding "open" problems under review, correction, and/or enhancement. • Performed a variety of secretarial and administrative duties for assigned supervisor, such as arranging meetings and conferences; Making travel arrangements; answering mail; Used standard desktop software to compose reports, correspondence, and memorandums; and reviewed drafts and finished documents.

1997

High School/GED Degree

Miami Sunset Senior High School

• Diploma