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Business Operations Analyst
Multi-faceted and dedicated Business Operations Analyst with a distinguished career of outstanding customer service, organization, communication and interpersonal skills. Highly skilled at managing workload utilization and directing the efforts of a cross-functional team to achieve accurate and consistent cost targets. Experienced in Project Costing/Budgeting and Field Services support, analysis and reporting. Thrive in both independent and collaborative work environments. Adept in writing ISO/TL9000 processes and procedures as well as auditing team members and management. Experienced in both the federal government and private industry specifically Government Contracting, U.S. Customs Service, Property Management and Telecommunications Sectors.
Operations
About Me
Industry: |
Telecommunications |
---|---|
Occupation: |
Operations |
Highlights: |
1982, 1983 and 1984 received Special Achievement Awards for Outstanding Performance from U.S. Customs Service. 1988 Received Employee of the Month Award from Northern Telecom for Outstanding Performance. 1982 1st Quarter Soar with the Eagles Award from Bell Atlanticom for Outstanding Performance. |
Education level: |
Trade School |
Will Relocate: |
No |
Location: |
Chantilly, VA |
Work Experiences
3/2003 - Present
(private)Individual Contributor
- • Primary interface for Services Budgeting Specialist, Engineering, Installation, SPLM and Project Management Groups for ensuring consistent cost target application.
1/2001 - 3/2003
Nortel
Individual Contributor
- • Coded 667 standards and 339 Installation Methods into Cost and Planning Module (CPM) and expired 521 standards and 860 Installation Methods. Provided standard cost units to estimate performance targets, enabled delivery of a quality, on-time, under-budget product for customer accounts for Engineering and Installation products and services.
10/2000 - 1/2001
Nortel
Individual Contributor
- • Calculated project cost estimates in support of the Field Operations’ performance targets for all DMS-10, Optical, Wireless and DMS-100 projects; enabling delivery of a high quality, on time, under budget product for the Bell Atlantic, Verizon, SNET and NYNEX Accounts.
7/1999 - 10/2000
Winstar Wireless
Individual Contributor
- • Created over 700 Entity Codes and validated hundreds of Building Site Codes for Common Language Location Identifier (CLLI) Code assignments in Telecordia’s CLONES Database for Winstar Wireless.
1/1996 - 7/1999
Nortel
Individual Contributor
- • Calculated project cost estimates in support of the Field Operations’ performance targets for all DMS-10, Optical, Wireless and DMS-100 projects; enabling delivery of a high quality, on time, under budget product for the Bell Atlantic, Verizon, SNET and NYNEX Accounts.
6/1995 - 1/1996
Nortel
Individual Contributor
- • Analyzed, evaluated and scheduled interval requirements in the Bell Atlantic Account for all products. Worked with Order Planning and Sales to ensure customer satisfaction. Tracked and resolved all scheduling issues for all product schedules within the Account. Represented Field Operations (Engineering and Installation) from all scheduling perspectives.
9/1992 - 6/1995
Nortel
Individual Contributor
- • Supported the overall efforts of the Hardware Engineering function and assisted management in tracking and reporting of departmental performance. Generated daily, weekly and monthly Engineering performance/tracking reports required to monitor Engineering performance using PEDMIS, an on-line, internal IBM Mainframe database.
5/1989 - 9/1992
Northern Telecom/Bell Altanticom
Individual Contributor
- • Reviewed, processed and tracked Job Change Orders (JCO’s) for Installation and Upgrade contracts. Prepared Outstanding JCO and JCO Booking Reports.
8/1987 - 5/1989
Northern Telecom
Individual Contributor
- • Provided secretarial support to the District Manager, Maintenance, CSO, National Accounts, Systems Support Specialists and Control Center Departments.
2/1986 - 8/1987
Galbreath-Ruffin Corporation
Individual Contributor
- • Responded to inquires regarding employee benefits, payroll and personnel policies.
8/1985 - 2/1986
Systematics General
Individual Contributor
- • Typed proposals, technical manuals, letters, vugraphs, etc.
1/1983 - 5/1985
U.S. Customs Service
Individual Contributor
- • Provided secretarial support to the Staffing Programs Branch.
12/1980 - 1/1983
U.S. Customs Service
Individual Contributor
- • Reviewed all incoming correspondence to ensure that it was within office responsibility and assigned it to the proper program analysis for response. Received and passed along information concerning correspondence from various offices within Customs.
6/1980 - 12/1980
U.S. Customs Service
Entry Level
- • Typed a variety of different forms, correspondence, memoranda and reports. Majority of this typing consisted of high priority projects governed by the U.S. Customs Service and Department of Treasury deadlines.
11/1979 - 6/1980