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Clinical Specialist / Educator, RN
A supportive role with high-tech medical devices. I do clinical trials, end-user training and support, custom programming/configuration, "hot spot" customer resolution issues, trade shows, Educational program development. I am looking for a new challenge with a top-notch medical device company, either national or regional. 50% travel OK
Registered Nurse
About Me
Industry: |
Healthcare & Medical |
|---|---|
Occupation: |
Registered Nurse |
Highlights: |
Special projects: Philips “Center for Excellence” project in San Francisco, providing 6 weeks of Training & Go-Live Support for multiple units of showcase hospital where Philips sales team can take prospective customers to demonstrate full implementation of Philips monitoring & patient information management systems. Most recently selected as one of a team of three to create the first national training program for the PageWriterTouch cardiograph line. Our team identified the needs and goals, created educational documents and a training program, then delivered training nationwide, becoming profitable in just a few short months. Selected to support sales team in Clinical Trials of Philips Medical Systems equipment at several major national accounts, winning business in every instance. Chosen to troubleshoot customer “Hot Spots”, demonstrating strong communication skills at all levels, including doctors, biomedical engineers, nursing management, department directors, unit & floor nurses & ancillary staff. Demonstrated ability to investigate customer complaints, analyze data, identify root cause, implementing optimal solution satisfying all parties involved. Recognized by management on several occasions over last 11 years for outstanding contributions to customer satisfaction and extraordinary cost containment. Selected to evaluate new monitoring product design and critique marketing ideas during engineering phase. Frequently elected Group Leader on college engineering design projects. Personal design project showcased in engineering building display for several years after graduation. Invited to address new Engineering Drafting Technology students for several consecutive years after graduation. Founded & Managed Personal Computer Centers. Qualified in Top-10 KAYPRO computer dealers in USA by contract won with Idaho Nuclear Engineering Labs. Recruited by largest competitor to “turn around” service department and negotiate 3rd party service contracts with major manufacturers. Devised & implemented business plan, hired, scheduled & reviewed technicians, created advertising campaigns, directed critical path thinking method in diagnosis & repair, audited books. Beat projected budget, exceeding 1st year revenue expectations earning $10,000 performance bonus. |
Ideal Companies: |
Medical Device Companies. I have 11 years of experience as a Clinical Specialist supporting Philips Healthcare Cardiac Monitors, telemetry, information center, etc. |
Education level: |
Associate |
Will Relocate: |
Yes |
