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RssExceptional Customer Service

I'm looking for a job where I can idolize my existing strengths and grow with a company.

In Between

About Me

Industry:

Other

Occupation:

In Between

Highlights:

At my last job they offered what is called "Kudos" which meant if a customer called in to compliment a Representative that they spoke with and they offered ideal customer service and a pleasent experience you were rewarded. I recieved two in the 5 months that I worked there. In my job prior I worked there about 2 1/2 years and I was promoted twice. I started as a cash representative and 3months later I was promoted to a voucher representative and about a year later I was promoted to Lead Supervisor.

Ideal Companies:

I love helping and interacting with people. Any company that can offer this to me would be great!
 

Education level:

High School/GED

Will Relocate:

No

Work Experiences

7/2008 - 12/2008

Vangent

Entry Level

  • Handled incoming calls for Medicare and Medicaid related questions. Also was assigned periodic critiquing of lesser experienced personnel by listening in to their conversations with customers. Assisted with Team activities such as Birthday celebrations and decorations, etc.

12/2005 - 7/2008

Total Transit Inc./ Discount Cab Co.

Entry Level

  • Assisted supervisor in managing a team ranging from 15-20 members, monitor, coach and help develop agents to meet company goals, and handled escalated calls from cash paying customers and accounts that are contracted with our company.

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