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Recent University of Phoenix graduate with an Associates Degree in Business Communication
I am looking for growth opportunities. I am a recent graduate and would like the opportunity to stay and grow with a compoany. I am pursuing my Bachelor's degree and would like to eventually earn an MBA. I am ambitious and hard-working and am looking for a company who appreciates these attributes in their employees.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Highlights: |
I earned a "Looking Ahead" Scholarship to the University of Phoenix. Additionally, I have earned numerous Excellence in Customer Service Awards. |
Ideal Companies: |
Caterpillar, JC Penney, Sears, Limited Brands, Verizon Wireless |
Education level: |
Associate |
Will Relocate: |
Yes |
Work Experiences
3/2008 - 11/2008
Manpower
Entry Level
- • Investigated customer complaints about utility service, provided energy saving tips, executed payment arrangements, issued orders to connect and disconnect utility service, answered questions about billing and successfully handled emergency gas leak and service outage calls.
8/2007 - 10/2007
Illinois Mutual Insurance
Entry Level
- • Executed daily operations of policy changes such as beneficiary designation, cancelled and surrender policies, process policy loans and loan payments, make policy amendments, and provide follow-up correspondence, answered customer's telephone, mail, and e-mail inquiries.
12/2005 - 7/2007
City Link
Entry Level
- • Provide public transportation information and act as agent for local utility companies, sold bus passes and merchandise, entered utility payments and fees into computer system, ran reports, balanced cash drawer, checked accounting ledger and order posting's for errors, records kept of all transactions made.
6/2005 - 9/2005
Snelling Personnel Services
Entry Level
- • Instrumental in completing a temporary insurance-rebilling project on time, executing daily operations of rebilling insurance companies, sending Explanation of Benefit forms, researching Medicare claims and providing correspondence to patients.
10/2003 - 5/2005
Affina
Entry Level
- Assisted Customers with trouble-shooting issues over a toll free number, ordered parts using a schematic map, answered questions and resolved issues, provided warranty and replacement information, would sell product care packages, and completed paperwork.
3/2001 - 10/2003
Afni
Entry Level
- Assisted customers with billing issues, placed orders to connect and disconnect service, upsold current products and services, set up payment arrangements, acceptted payments, and created and maintained customer accounts.
10/2000 - 2/2001
Bergners Department Store
Entry Level
- Assist customers during busy holiday season, set up and maintained product display, sold merchandise and opened lines of credit, answered customers questions, and balanced cash drawer.
Education
2008
Associate Degree
University of Phoenix
- Business Communication
1997
High School/GED Degree
Richwoods High School
- General Education
Keywords
Customer Service, Hard-working, Microsoft Office, Ambitious, Associates Degree in Communication, Data Entry, 10-key Calculator, Type 45 wpm, 5000 key-strokes per hr, Windows Operating Systems, Image Now Software, Mainframe DOS, Microsoft Word, Microsoft Power Point, Microsoft Excel, Mircrosoft One Note, Lotus Notes
