Summary of Qualifications: * Extensive experience in quality assurance & customer service practices. * Proven leadership skills involving effective coaching, developing and motivating teams to achieve company goals. * Skilled to analyze findings and recommend changes Experienced with database systems Nice and Witness as well as company databases. * Excellent written, oral, and verbal communication and presentation skills. * Analytical individual with excellent problem solving skills and a proven track record of simultaneously handling multiple tasks. * Effective communicator with the ability to handle high-pressure situations.

Highlights:

• Customer Service
• Account Manager
• Advertising
• Billing
• Data Analysis
• Leadership
• Policies and Procedures
• Process Improvement