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RssSenior Technical Writer with Software Development Experience

One of my biggest problems is finding the right position. And a major part of work for me is being engaged and interested in what I am doing 100% of the time. As someone who works with words, I can give off my best as a writer. Whoever hires me will not be disappointed!

Technical Writer

Valencia, CA

About Me

Industry:

 Information Technology

Occupation:

 Technical Writer

Highlights:

 I am a creative IT professional with in-depth technical knowledge and proven record of success. I am able to win cooperation at all levels and meet demanding objectives. I am a reliable and self-motivated team player with an ability to get things done quickly in high-pressure environments.

Ideal Companies:

 Google, Yahoo, Climber, Intel,
 

Education level:

 Associate

Will Relocate:

 No

Location:

 Valencia, CA

Work Experiences

7/2006 - 9/2008

Digital Insight, an Intuit company

Individual Contributor

  • Built internet banking websites for this subsidiary of Intuit, a $476M company. Updated SOPs to streamline service to engineers. Created Wiki website to capture tacit knowledge for all users within company.

3/2006 - 7/2006

NBC Universal Studios

Individual Contributor

  • Supported backfill operation at NBC Universal Studios by looking at ways in which I could make the service superlative, and putting all of this into practice by wowing my customers with my instant solutions to their computer and technical problems.

1/2006 - 3/2006

Baxter Bioscience Corporate Offices

Individual Contributor

  • Led support team for 300 customers on MS Win 2K and MS XP Pro network.

5/2005 - 11/2005

Numeric Computing Systems

Individual Contributor

  • Ran Valencia office using NCS supply chain middleware and proprietary software, connecting to a multi-platform backend database on AS400, Oracle/UNIX, and Windows/MS SQL. Worked with onsite engineers to improve ChainTrack interface with company’s products at grocery stores. Document preparation and customer interface, tracking down issues and solving problems.

7/2004 - 5/2005

Verizon CA Remote

Individual Contributor

  • Working in a call-handling environment, supported over 300 Win 2K desktops on WellPoint Health Call center WAN, configuring and troubleshooting many bespoke applications in a VOIP environment. Prepared technical instructions and a configured database of all users including change control details and installed applications. Preparation of gold disk images and rapid response service to maintain high profile service at the desktop.

2/2004 - 6/2004

KST Data Inc.

Individual Contributor

  • Inside Sales for HP server and IBM products, including MSA1000 and MSA1500, HP Integrity Servers and IBM storage products such as FastT and ESS 300.

10/2002 - 7/2003

Antelope Valley Press

Manager

  • Supervised seven staff in two departments, comprising Computer Services Department and Data Processing. Processed and troubleshot daily, weekly and monthly figures for Classified Advertising revenue

7/2001 - 9/2002

Impres Technology Solutions Inc.

Individual Contributor

  • Completed contracts for Impres at various locations across Los Angeles, rolling out and installing new hardware and software, and going out to troubleshoot and fix installations, including PC workstations that formed part of a County-wide database of client information. Created Samba link between DataFlex database on Red Hat Linux 6 server and Windows workstations for merge into Crystal Reports.

8/1996 - 6/2001

TrueServe Connections Limited

Contractor / Freelance

  • All positions carried out under secret clearance at the British Ministry of Defense, in various military establishments. Entailed database cleaning, infrastructure work, migration work, systems integration, roll-outs, and data conversion from UNIX files to MS Windows files and vice versa. Also performed expert support to users of OfficePower for AIX UNIX on a worldwide British Army email network, maintaining the proprietary OfficePower system in a military email system.

Education

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