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Customer Service Representative/Supervisor
To obtain a challenging position that offers a variety of independent judgment, flexibility and responsibility in the customer service environment
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Highlights: |
I have won several customer service awards for excellence in past positions. |
Education level: |
High School/GED |
Will Relocate: |
No |
Work Experiences
9/2008 - 12/2008
Wellpoint
Entry Level
- Answering incoming calls from doctor's offices for precertifications for radiology tests.
11/2004 - 7/2008
Macy's
Entry Level
- Responsible for resolving customer inquiries regarding credit card billing, sales and service using professional customer service skills via email and live chat. Responsible for answering and resolving issues regarding credit card billing inquiries such as payments, returns and sales using professional customer service skills via email and live chat. Being cross trained in billing adjustments to assist our Billing Adjustments Department. And to be able to do adjustments for customers when we get their email. I take technical assistance phone calls for Macys.com website. I assist our customers in navigating the website.
7/2004 - 11/2004
Otis Spunkmeyer
Entry Level
- Responsible for the sales and representation of Otis Spunkmeyer products to current customers and prospective customers via inbound and outbound calling. The CRA is the major factor in building incremental sales and increasing the OSI customer base. Continually identify new opportunities for increasing sales. Plan work day so that all calling goals are met and exceeded by completing all scheduled calls each day and assisting on inbound calls as needed. Keep accurate track of all Incremental Sales. Suggesting new ideas for customers to see/market our products to help increase their sales. Identify trends and comments from customers to use in future phone calls to better consult with specific business types.
5/2004 - 7/2004
PharmaCare Direct
Entry Level
- Taking inbound calls from Medicare members and Pharmacist. Assisting members with their prescription plan. Assist pharmacists with filing members claims for their prescriptions. Quoting prices of medication to the members. Assisting member in locating pharmacies in their area.
9/2003 - 12/2003
Cornerstone Consolidated
Entry Level
- Take inbound calls from customers to place catalog orders. Help customers with questions about our products. Help customers with any questions they might have about their orders.
4/2001 - 8/2003
