A CUSTOMER CARE/CALL CENTER Representative position requiring my extensive experience as a problem solver with excellent public relations skills and an ongoing commitment to professionalism, customer satisfaction, account retention, improving departmental efficiencies and advancement ability.

SCHOOL	MAJOR	YEAR	DEGREE
Franklin Jr. - Sr. High	Business	1975	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Book	QBQ! The Question Behind the Question	media url	Practicing Personal Accountability in Work and Life. Putting personal accountability into daily action, adapt to change and elimination of procrastination.
Book	Who Moved My Cheese?	media url	Amazing Way to Deal with Change in Your Work and Life. Offers insights to help manage change quickly, managing the future and prevail in changing times.

Highlights:

Completion of Customer Service Training including Stellar Courses demonstrating a commitment to excellence in Customer Service.

Companies I like:

To work for any company, though do not wish to work as in Sales (Sales Consultant-OK).

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
personal computer skills
office equipment

• Deal direct with the customer and difficult customers.
• problem solver
• commitment to professionalism
• customer satisfaction and account retention
• multi-task
• work independently and successfully
• "can do" attitude
• assure the best possible service to the customer
• adapt quickly to change
• strong focus on accuracy and attention to detail