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Professional Customer Service Representative
I am looking for a career that will allow me to use the knowledge that I have already acquired and still challenge my mind with new information.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Highlights: |
I was a co-recipient of the third place award for a "Friends Don't Let Friends Drive Drunk" video that a fellow classmate and I wrote, filmed, starred, edited and produced for a ABC's M.A.D.D. sponsored "Take The Pledge" contest. |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Work Experiences
6/2008 - 12/2008
Ultimate Staffing
Individual Contributor
- Checked clients’ MySpace accounts to ensure that emails were being checked and emptied. Approved comments on clients’ profiles according to company Terms of Service and ensured that there was no negativity towards the brand. Entered all data (Number of messages, comments, etc…) into spreadsheets, emailed the office staff regarding problems and questions. Was responsible for clocking work hours, maintaining quantity and quality, as well as maintaining contact with co-workers from my remote home office.
12/2007 - 12/2008
Langner Security
Manager
- Night Cub Security supervisor in charge of posting officers, handing out duties, resolving customer arguments and disturbances, and safeguarding the customers as well as the assets of the client.
5/2007 - 11/2007
Block-By-Block
Manager
- ? Supervisor of 16 Security Officers. ? Human Resources duties to include interviewing, training, complaint investigation and disciplinary actions. ? Dispatching Officers to calls for service and special events. ? Train new employees on customer service, bike route, foot patrols, and interacting with the local homeless. ? Responding to calls for service such as disturbances, fights, and theft. ? Bike patrol of 87 square city blocks
6/2006 - 2/2007
Queen Mary Hotel
Manager
- ? Supervisor of 13 Officer Security shift. ? Created a computer program that logs all security calls for service, lunches, and all money distributed and received to other departments. ? Received incoming calls for service from guests and visitors on multi-lined phone system, dispatched security, engineering, and housekeeping accordingly. ? Co-created a total customer service program with a fellow employee.
6/2005 - 9/2005
Titan Cruise Lines
Individual Contributor
- ? Assisted ship’s crew by manning the mooring lines when docking at the port. ? Provided onboard security while ship sailed out to avoid hurricanes. ? Performed foot patrols of all eight decks to protect against unfriendly intrusions through multiple entry points. ? Dispatched calls for service to appropriate personnel, such as security, slot technicians, ship crew, pit bosses, and maintenance. ? Proximity protection for money drops and VIP transports.
11/2004 - 6/2005
Critical Intervention Services
Individual Contributor
- ? Assisted Human Resources with background checks and past employment verification on new applicants. ? Assisted with creating the schedule for over 120 Field Security Officers using In-Time scheduling software. ? Kept surveillance of remote location cameras on multiple properties. ? Sent out daily activity reports to Property Managers of all properties patrolled by the company. ? Maintained system databases with accurate property information, personnel profiles, and police jurisdiction information. ? Filled vacant field positions on unarmed sites. ? Answered incoming calls for service from property residents in Agency’s Operations Center and dispatched security, police, and emergency services over multi-lined phones and radios. ? Logged all shift hours for Field Officers for billing and payroll purposes.
7/2004 - 12/2005
Titan Cruise Lines
Individual Contributor
- ? Assisted ship’s crew by manning the mooring lines when docking at the port. ? Provided onboard security while ship sailed out to avoid hurricanes. ? Performed foot patrols of all eight decks to protect against unfriendly intrusions through multiple entry points. ? Dispatched calls for service to appropriate personnel, such as security, slot technicians, ship crew, pit bosses, and maintenance. ? Proximity protection for money drops and VIP transports.
8/2002 - 9/2003
The Diamond Lodge
Manager
- ? Managed up to 60 other company employees on different shifts. ? Integrated a new system for inventory and ordering. ? Organized and supervised pool tournaments which led to increased customer satisfaction and club profits. ? Earned promotion from Cook to Club Manager within 3 months. ? Head of Security over three bouncers, a door man, and an integrated surveillance system.
6/2000 - 10/2000
