With a solid highly successful background in achieving the highest degrees of Customer Satisfaction within 3 diverse company environments, I am looking to produce these same results for any company looking to increase loyalty, improve their referral base, improve Employee and Customer retention and to improve the quality of products and processes.

COMPANY	POSITION HELD	DATES WORKED
Mercedes Homes	(Confidential)	11/2001 - 11/2008
Tenex Corporation	(Confidential)	6/1995 - 7/2001
SMG	(Confidential)	4/1986 - 6/1995

SCHOOL	MAJOR	YEAR	DEGREE
Elk Grove High School	Business	1978	High School/GED Degree

Highlights:

NHQ Silver Award - Published in Professional Builder Magazine Extreme Home Makeover Build - Highest Quality Disney Leadership Institute - Partner Award Key to Quality Award - Mercedes Homes Most Valuable Player Award - Mercedes Homes Outstanding Coach Award - Mercedes Homes Governor's Sterling Conference - Honorary Guest Speaker

Companies I like:

Pulte, Centex, Sprint, Ryland, Ryan Homes, Alexian Brothers Hospital, CVS, Walgreens, Sears Holdings

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Increased Customer Satisfaction
• Customer Loyalty
• Survey Expertise
• Profitability
• Customer Service Excellence
• Improved Quality
• Continuous Process Improvement
• Employee Satisfaction/Retention
• Increased Sales
• Renewed Referral Base