Full time position with benefits. A customer-facing position with self management. Option for home office a plus. An associate position where I can start at a training level and grow expertise in new area more in line with today's technologies

COMPANY	POSITION HELD	DATES WORKED
Nortel Networks	(Confidential)	3/1997 - 9/2008
Sprint United Management Company	(Confidential)	1/1993 - 11/1996
Wiltel Communications	(Confidential)	9/1980 - 1/1993

SCHOOL	MAJOR	YEAR	DEGREE
Nortel/Global Knowledge	Enterprise Voice	2007	Specialist Degree
MacArthur High	Standard Education	1976	High School/GED Degree

Highlights:

Nortel - - 'Silver Pride' Award - 'Spot' Award - Recognized as first employee on record to be awarded ‘Certified Instructor’ status on 2 courses during same time half way through Certification process. Became productive team member 50% sooner than scheduled. Sprint United Management Company - 'Employee of the Month' Award - 'Outstanding Dedication' Award for taking initiative to compile and implement quality Rolm PBX software installation and user training project before Rolm training offered.

Companies I like:

Any corporation reselling Nortel Enterprise Voice products such as Verizon, Shared Technologies, etc.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
customer satisfaction
Loyalty/Dedication
Team Member

• Nortel
• Meridian
• CS1K
• Enterprise Voice
• Contact Center
• Symposium
• Call Center
• Customer Service
• Voicemail
• Call Pilot
• Meridian Mail
• Programmer
• Administrator
• ACD
• telecom
• CSAM
• CTI
• Project Manager
• Communications Server