As an experienced Information Technology professional, I am seeking a Business Analyst position. By background includes several years in IT as an Analyst, programmer and support specialist. I have had several years experience writing requirements, system implementation, trouble shooting and training. I performed the role of process coach in the IT department of United Airlines. This involved coaching and mentoring staff and performing audits on best practices for processes and documentation. I have had extensive experience working with the user community as system administer, help desk consultant, and backup and disaster recovery specialist. My Excel, Word and Project skills are at an expert level.
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